Case Manager for Homeless Intake and Mental Health Services

Personal Service Coordinator

35 hours per week / $24.00 per hour (The actual compensation will be determined based on experience and other factors permitted by law.)

Summary:

Under the supervision of the Program Manager, the Personal Service Coordinator (PSC) supports the daily operations of the Homeless Service Center (HSC). The HSC provides access to basic needs, harm reduction tools, safety education, and short-term case management for individuals experiencing homelessness, substance use challenges, chronic health issues, and sex work involvement. The PSC employs motivational interviewing and harm reduction practices to foster a safe, non-judgmental environment and connect members to essential services, including housing, healthcare, employment, and documentation support.

The role involves completing intakes, distributing supplies, facilitating safety trainings, and maintaining accurate program documentation. The PSC also collaborates with community partners and internal programs to advocate for the needs of its members and ensure that services are trauma-informed and person-centered. This position requires strong communication, organizational, and teamwork skills, as well as knowledge of community resources and basic computer proficiency.

• Complete intakes and track members entering the HSC using provided logs and worksheets.
• Distribute supplies and facilitate safety courses and harm reduction trainings.
• Provides members with a supportive, safe, non-judgmental environment.
• Assists members in addressing barriers and connects them to supportive services, including employment, case management, healthcare, insurance, documentation assistance, mobile clinics, and other community resources.
• Ensure members are linked to appropriate medical and mental health care, safe substance use services, and overdose prevention education.
• Ensure all interactions are person-centered, goal-focused, and consistent with evidence-based practices such as trauma-informed care, harm reduction, motivational interviewing, and the Housing First model.
• Provides individualized coaching and positive reinforcement in budgeting, hygiene, meal preparation, public transportation, and other independent living skills necessary for housing stability.
• Advocate and mediate on behalf of members to ensure their needs are supported and met.
• Maintain current knowledge of community resources and assist members in navigating available services.
• Collaborate and communicate regularly with internal and/or external programs or providers.
• Communicates effectively in oral and written forms of communication with members.
• Maintains proper documentation required for program compliance and accountability in accordance with MHALA standards.
• Attend and participate in CES Case Conferencing, all-staff meetings, team meetings, community meetings, and other assigned gatherings.
• Participate in ongoing professional development and training to effectively meet member needs.
• Serve as a mandated reporter by immediately reporting any suspected abuse, rights violations, or related concerns.

• High school diploma or GED, and two years of experience in social services or related field.
• Have compassion for individuals experiencing homelessness and knowledge of local resources.
• Must function well in a team-oriented approach to member services.
• Knowledgeable in computer applications such as Microsoft Word, Excel, and Outlook as well as possess organizational skills.
• Be able to work in the office Monday through Friday schedule 8 am to 4 pm.
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment.
• TB clearance and re‑testing every year are conditions of continued employment.
• COVID-19 vaccinations or booster shots are not currently required; however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment.
• Employment verification directly from three (3) past employers within the most recent 7‑year period.