Engagement Specialist - Temporary

we empower children, youth and families to flourish in vibrant communities.

• child and family guidance center (cfgc), established in 1962, is a leading provider of community mental health and social services in the san fernando and antelope valleys
• our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• we serve thousands of children and families annually
• we are inspired by our staff of caring and committed professionals
• we are seeking passionate people to join our team
• as part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• we offer services in our offices, at schools, and in homes.
• together, we seek to create stronger, more resilient communities
• your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

we are seeking a full-time temporary bilingual engagement specialist for our palmdale location to engage new clients during the intake process and to increase client participation in treatment. The engagement specialist will address attendance barriers and decrease rates of cancellation and no shows to scheduled appointments.

• conduct initial intake coordination by reviewing attendance policies with caregivers, gathering client-impact information, completing required assessments, and scheduling intake appointments.
• support families through the pre-admission process, including completion of all required paperwork and docusign documentation.
• coordinate closely with the case flow coordinator to ensure appropriate and timely case assignments and client engagement.
• manage scheduling and follow-up by utilizing shared calendars, tracking missed appointments, and maintaining consistent outreach to clients and caregivers.
• provide strength-based phone and written engagement to address attendance challenges, including identifying and helping families overcome barriers to treatment.
• collaborate with clinicians regarding case status, including follow-up needs and case closures, and complete concurrent documentation and billing in compliance with dmh standards.
• identify and coordinate internal and community-based resources (e.g., transportation, external referrals) to reduce barriers to client participation.
• maintain accurate data and reports for management, assist with admissions and staff orientation as needed, attend agency trainings, and support additional administrative or agency functions as required.
• hours: full-time (40 hours). Monday – friday 8:30am – 5:30pm (1-hour meal break)
• temporary contract: approximately through august 2026 (subject to change based on center’s needs)
• fully onsite

• must be bilingual in spanish and english
• must provide professional, calm and engaging manner with potentially problematic situations.
• must be able to communicate ideas in a clear manner.
• must have a good sense of judgment as pertaining to the position and have the ability to know when to consult with supervisor.
• must have strong organizational skills and be able to prioritize, plan work activities and use time effectively.
• must demonstrate accuracy and thoroughness and look for ways to improve and promote quality.
• must be able to work as a team player, in a teamwork environment.
• must be enthusiastically committed to the overall well-being of the department and the objectives of the center.
• b.a./b.s. In mental health, psychology, social work, child development, or other related fields with a minimum of 2 years of experience in working with children and families.

• you’re welcome here. We want cfgc to reflect the diversity of our community and flourish together.
• cfgc is committed to equity, diversity, and inclusion and strives to create a diverse, welcoming and supportive workplace

• educational assistance reimbursement
• great training/learning opportunities
• supportive, friendly work environment that prioritizes you
• work-life balance – flexible time off policies
• committees and work groups that always strive to make cfgc’s workplace culture the best it can be.
• premier benefits including medical, dental, vision, life insurance, identity theft protection, tickets at work discount services, and even pet insurance policies!
• and much more! Check out our full benefits summary https://(Use the "Apply for this Job" box below)./careers

this job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.

this employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the know your rights notice from the department of labor.