Store Manager, Retail & Store Manager

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This range is provided by Coach. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$75,000.00/yr - $85,000.00/yr

Job Title: Store Manager Food & Beverage

Primary

Purpose:

Responsible for managing daily operations, including staff management, inventory control, financial performance and ensuring that all customer service standards are met.

• Recruit, train and mentor coffee shop staff to maintain company standards and promote a positive environment
• Provide ongoing coaching and development to ensure high performance and engagement, conduct regular performance reviews and address any areas requiring improvement
• Review store environment and key business indicators within store to identify problems, concerns, and opportunities for improvement
• Foster a culture of teamwork, customer focus, and continuous improvement for coffee shop
• Work closely with shop team to develop strong working relationships to drive employee and customer experience
• Promote store events, seasonal promotions or new products to attract customers
• Engage with local community events or partnerships to increase brand visibility and foot traffic

• Monitor daily, weekly, and monthly sales to ensure the shop meets revenue targets
• Control expenses and manage the store’s budget effectively, including labor and supply costs
• Track cash flow, handle bank deposits and ensure accurate financial reports
• Implement strategies to drive sales
• Ensure efficient store operations, including opening and closing procedures, cleaning and light maintenance
• Implement and maintain health, safety and food sanitation standards
• Troubleshoot and resolve any operational issues such as equipment malfunctions or supply shortages

• Oversee coffee and food preparation to ensure high-quality standards are consistently met
• Monitor adherence to recipe and preparation guidelines to maintain consistency
• Implement customer feedback to improve quality, service and experience
• Ensure that shop complies with all local, state and federal food safety regulations
• Implement safety protocols to prevent accidents and ensure a safe work environment
• Conduct regular training on safety and sanitation practices for staff
• Maintain accurate records of sales, inventory, payroll and other relevant data
• Prepare regular reports on sales performance, labor costs and inventory
• Report any incidents, safety issues, or employee related matters to upper management as required

• Ensure shop consistently delivers exceptional customer service in alignment with the company’s values and standards
• Address and resolve customer complaints or issues at a store level, ensuring customer satisfaction
• Promote the company’s brand and values within the community to enhance the customer experience and build loyalty

• Minimum of 3 years’ experience in retail or food and beverage management role
• Willingness to work flexible hours including weekends and holidays as needed
• Comfortable using POS systems and scheduling software
• Understanding of budgeting, sales tracking and inventory management
• Demonstrated commitment to exceptional customer service
• Strong leadership, communication and organizational skills
• Excellent verbal and written communication skills
• Strong work ethic; ability to problem solve.
• Physical requirements of standing for extended periods and processing shipment up to 30lbs

Entry level

Full-time

Sales and Business Development

Retail Apparel and Fashion

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