Associate Director of Sales | Thompson Palm Springs

Summary

Thompson Palm Springs is seeking an accomplished Associate Director of Sales to join our resort's Leadership Team. As the desert's most distinctive lifestyle resort, Thompson Palm Springs captures the essence of modern luxury through design, energy, and experience. Located on iconic Palm Canyon Drive, the resort features 168 bungalow-inspired rooms and suites, multiple dining concepts, two expansive resort pools, and panoramic mountain views—all designed to immerse guests in the beauty and culture of Palm Springs.

This highly visible role reports directly to the Director of Sales, Marketing & Events.

The Associate Director of Sales (ADOS) plays a critical leadership role within the commercial organization, supporting overall sales strategy, revenue optimization, and team development. Responsibilities include, but are not limited to:

• Sales Leadership & Development:
  Mentor, coach, and train Sales Managers to drive performance, accountability, and professional growth while reinforcing brand standards and sales best practices.
• Group Sales Leadership:
  Serve as a lead on the property group sales team, actively driving group revenue, supporting conversion efforts, and ensuring alignment with property goals.
• Territory & Strategic Account Management:
  Manage assigned geographic territories including Northern California, Pacific Northwest, Northeast time zone, and Canada, with direct responsibility for strategic account production, prospecting, and relationship development.
• Operational & Contractual
  
  Collaboration:
  
  Partner closely with Culinary, Banquets and hotel operations teams to ensure group contracts are operationally sound and executed in alignment with contracted obligations and guest expectations.
• Revenue & Forecasting Partnership:
  Collaborate with Revenue Management on group forecasting, cut-off date management, pickup analysis, billing, and enforcement of attrition and cancellation terms.
• Systems, Reporting & Analysis:
  Lead systems training and utilization, analyze sales and performance reports, and support weekly revenue reporting and Daily Business Reviews (D ) alongside the Director of Revenue Management (DORM) and Director of Sales, Marketing & Events (DOSME).
• Travel & Tradeshow Representation:
  Represent the property at trade shows, sales calls, and industry events; monitor and manage monthly travel budgets, accruals, and expenses.
• Client Engagement & Networking:
  Drive customer entertainment initiatives, community involvement, and industry networking to strengthen brand presence and generate new business opportunities.

This is an exempt (salaried) role. The budgeted salary range for this position is $88,000 – $137,000 and eligible for quarterly earned incentives. This is the pay range for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience and education.

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Minimum 3-5 years of progressive experience in hotel sales, events, and/or marketing management with leadership exposure
• Hyatt Experience a plus
• Demonstrated history of success in sales
• Results driven, energetic, and focused
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Lifestyle Hotel Experience preferred

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Paid Time Off (PTO)
• Compassionate Leave
• Life Insurance
• Paid Holidays
• 401k Retirement Savings Plan & Company Match
• Paid Parental Leave & Adoption Assistance Program
• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
• Tuition & Wellness Reimbursement

Our Vales:
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.