ACE Club Shift Manager

Job Description Summary

Under the direction of the ACE Club Operations Manager, responsible for supervising all ACE Club Operations Agua Caliente Rancho Mirage, Agua Caliente Palm Springs, or Cathedral City. Effectively manage, track and report daily aspects of ACE Club operations throughout various shifts, while providing additional support to the overall management team.

• Assist the ACE Club Ops Manager in creating and maintaining calendars to ensure continued enrollment and budgetary objectives are met, and are prepared for in a timely manner.
• Assist in hiring, training, and scheduling for all ACE Club operations.
• Plan, budget and oversee assigned projects.
• Delegate and supervise tasks to ACE Club Supervisor with the approval of the ACE Club Operations Manager, including preparation and execution of all casino promotions and events with a high degree of quality support to ensure the smooth running of daily operations.
• Assist and coordinate the implementation of the ACE Club programs as well as additional guest programs implemented by the organization, including but not limited to proformas, postformas, write-ups, property communications, and post‑event analysis.
• Enforce all standard operating procedures and internal controls in the organization.
• Review all standard operating procedures and cash handling procedures as they pertain to the Box Office.
• Ensure the highest level of customer service for club members and all guests.
• Coordinate, direct, and evaluate ACE Representatives & ACE Club Supervisors in the areas of policies, procedures, and job performance, ensuring adherence to policies and procedures and internal controls.
• Serve as point person in the resolution of “on the spot” customer complaints.
• Supervise proper data entry standards for the ACE Club database.
• Perform tasks associated with event ticket sales when assigned to the ACE Box Office.
• Perform cash and credit card transactions associated with event ticket sales when assigned to the ACE Box Office.
• Process transactions accurately and maintain cash drawer variances to a minimum when assigned to the ACE Box Office.
• May assist in performing daily events and promotions operational functions along with preparing daily paperwork, filing documents, product pick‑up and delivery, and performing various other departmental duties.
• Work closely with support departments involved in the execution of projects implemented by the ACE Club Operations Manager; assist and support property‑wide special projects, promotions/events, and/or initiatives.
• Work with the Purchasing Department on various tasks, including but not limited to:
  • Securing operational supplies
  • Managing inventory levels on all promotional items for promotions such as gift inventory
  • Tracking lead‑times and deliveries of goods and services
  • Ensuring execution of agreed‑upon contracts with all outside vendors
• Assist with proofing of all advertising materials related to ACE Club collateral.
• Maintain effective use of resources, scheduling, staff levels, expense tracking, purchases, etc.
• Represent the Marketing/ACE Club team in promotion and events activities off‑site.
• Maintain cost and resource tracking and timely procedures for the execution of all pertinent invoices and bills with regard to ACE Club operations.
• Timely respond and resolve guest inquiries and disputes/issues ensuring guest satisfaction.
• Comply with all applicable Tribal regulations, internal controls, and policies and procedures; document and report all exceptions, variations, and deviations immediately to ACE Club Operations Manager and/or ACGC.

• ACE Club Representatives.
• ACE Club Supervisors.
• Responsible for supervising promotions and/or events in the absence of the manager or Director.
• Carry out all supervisory responsibilities in accordance with the organization’s policies and applicable laws; responsibilities also include interviewing, hiring, training, planning, assigning work, and performance reviews for Special Events Coordinators.

As per the ACGC Access Matrix.

All forms related to assigned…