Hospitality Manager

Hospitaity Manager – Palm Springs, CA
Full‑time (Shifts vary 7 a.m.–11 p.m., Mon–Sun)
Pay: $70,000 – $80,000 / yr

Driver's license required; minimum 2 years' experience. Salary reflects skills and experience.

• Oversee financial, operational, safety, and service success at assigned hotel(s).
• Plan, schedule, train, and supervise Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Maximize revenue, control expenses, and enhance customer satisfaction while maintaining high safety and service standards.
• Perform additional duties as assigned.

• Attend daily stand‑up and client‑scheduled meetings (in person or via assistants).
• Conduct internal pre‑shift stand‑up meetings each shift.
• Develop hotel team to meet annual and periodic goals, embodying LAZ Parking’s culture.
• Identify high‑potential employees and support organizational growth.
• Participate in recruiting and onboarding of prospective staff.
• Implement safety initiatives from National Safety & Training Manager.
• Address safety concerns promptly.

• Drive service results by monitoring LAZ Service Shopper Reports and hotel metrics.
• Cultivate client relationships and business retention.
• Execute projects, programs, and initiatives arising from hotel operations.
• Meet contractual requirements between LAZ Parking and clients.

• Manage claims, safety training, and claim processing, including investigation and reporting.
• Ensure overall financial success, audit compliance, and adherence to audit protocol.
• Process payroll, sign off hours, and collaborate with payroll and HR Business Partner for wage and hour compliance.
• Update LHIST data daily and accurately.
• Finance management of assigned location, adhering to budget and revenue enhancement goals.
• Generate daily, weekly, monthly, and annual financial and operational reports.
• Prepare budgets and review profit/loss for assigned hotel(s).
• Monitor, review, and analyze market rate structures.

• Bachelor’s degree or equivalent work experience desired.

• 1+ year of management experience.
• Prior hospitality industry experience (parking, restaurants, hotels) preferred.
• Valid driver’s license required.
• Experience in fast‑paced environments with high customer expectations.
• Proficiency in Excel, Word, PowerPoint, and Microsoft Office.

• Drive improvement and foster idea sharing and creative problem solving.
• Handle employee conflict, follow grievance procedures, and mediate conflict resolution.
• Strong customer‑service skills.
• Lead others to overcome challenges (“Never give up” attitude).
• Excellent team‑building and interpersonal skills.
• Professional and effective communication at all organizational levels.
• Interpret policies, procedures, and standard business practices.
• Sense of urgency and timeliness.

• Work in various weather conditions (heat, wind, snow, rain).
• Lift, push, and pull at least 50 pounds.
• Stand, walk, and run for extended periods.
• Bend, stoop, squat, and lift frequently during shifts.

FLSA Status:
Non‑Exempt, Non‑Tipped

LAZ Parking is an equal‑opportunity employer. In all employment practices, including hiring, we are committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era service, special disabled, recent separated or other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant’s consideration on such grounds.

LAZ Parking participates in E‑Verify.