Host Le Vallauris

Role Overview

At Le Vallauris Restaurant, the Host is the first point of contact for guests and members from the moment they arrive until they are seated to dine. The role requires greeting guests, answering all incoming calls, and creating reservations for the Club or Restaurant using Open Table. The Host promotes a positive experience from arrival to departure and may train other reception team members on service standards.

• Ensure every member and guest is welcomed by name and new guests are welcomed in a warm, hospitable manner.
• Answer the phone lines in a kind and professional way and confidently answer standard Q&A regarding menus, hours of operation, general inquiries, deliveries, messages for guests, members, and from employees; among other inquiries in full and with complete detail.
• Create reservations in Open Table for guests over the phone or in person.
• Punctuate all calls and interactions with friendliness, accuracy, and discretion.
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly.
• Show welcome hospitality to guests and members, sharing any guest concerns or positive feedback with management to assess if follow up is needed.
• Influence a fun and positive atmosphere by being approachable and professional.
• Perform other duties as assigned by supervisor/manager.

• Minimum of 1 year's experience in a similar host role.
• Must have Open Table experience.
• Must have experience answering phone lines and inquiries professionally, timely and to the best of your abilities.
• Problem‑solving skills and bring conflict resolution to any anticipated or current matter.
• Detail oriented, articulate and ability to multi‑task in a high‑volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends and holidays (as needed).

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8‑10 hours.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

• Health Care + 401K: Full‑time employees are eligible for full benefits;
  Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full‑time employees have sick days + vacation days.
• Career Development: Opportunity for domestic or international progression; managerial or technical.
• Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internal and external courses available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Monthly calendars with trips, training, and events are available for all.
• Team Events: From fitness sessions to cinema screenings and art classes, monthly fun events for employees to sign up.
• Team Meal: While on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

$20—$20 USD