Assistant Front Office Manager
Job in
Palm Springs, Riverside County, California, 92292, USA
Listing for:
Thesaguaro
Full Time
position
Listed on 2026-01-24
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
About our Brand
That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.
We are seeking a dynamic Assistant Front Office Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Job Overview
Assistant Front Office Managers understand that the Front Office is a critical touch point in the hotel, and leadership skills and a natural ability to foster relationships is a must. AFOMs are responsible for juggling competing priorities, including assisting the Front Office Manager with scheduling, reporting, inventory, and budgeting. They manage all aspects of the Front Office areas which may include, but not limited to guest registration, bell services, reservation assistance, telephone services and guest experience responsibilities to ensure guest satisfaction and maximize hotel profitability.
Fluid communication with other departments and superior service recovery are required to ensure both smooth operations and positive experiences for our guests.
The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of hotel policies, procedures and expectations.
Because of the fluctuating demands of the company’s operation, it may necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Essential
Functions & Responsibilities
Greet every guest with a smile and maintain eye contact.Must be courteous and gracious, always maintaining a professional demeanor.Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.Supervises daily front office functions to ensure courteous and professional guest service levels.Resolve guest complaints in a satisfactory mannerCoordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programsAssist in scheduling front office staff appropriately based on forecasted business levels.Follow up with front office staff on daily shift and individual dutiesProvide verbal instruction and guidance compliant with the companies policies and standardsSupport and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handlingResponsible for maintaining front office/lobby appearance while on dutyMaintain proper collateral and supply inventory to support all appropriate front office activitiesCoordinate relocation of guests when necessaryMaintain proper operation of all aspects of our property management systemUnderstand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergencyParticipate in scheduled departmental and administrative meetings as requestedPlay an active role in recruitment, interviews, onboarding, and trainingPlay an active role in your department’s development and engagementAdhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructionsBe familiar with all safety and emergency procedures including OSHA requirements.Attend relevant meetingsKnowledge, Requirements and Skills
High School diploma or GED requiredCollege education preferredOne year hotel experience in a leadership position preferredExcellent reading, writing and oral proficiency in the English languageExcellent organizational skillsExcellent attention to detailAbility to multitaskExcellent communication skillsAble to handle a large volume of guest interactions in an efficient and courteous manner.Proficient in Microsoft Office, Opera, guest communication appsWorking well under pressure, requires being a team playerWorking…
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