DTS Agent; Phone Operator

Job Details

DTS Agent (Phone Operator) at Remington Hospitality

Location:

Palm Springs, CA

Employment type:

Full-time

Seniority level:
Entry level

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same-day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation and relocation procedures when necessary.

Hourly rate: $16.50 - $17.50, depending on experience.