Drive Thru Manager

Key Characteristics:

• Leads by example in true Winning Hearts Everyday + Core Four
• Embodies the CFAPH Vision “To be our communities place to be refreshed and restored”
• Embodies the CFAPH Core Values of G.R.I.T.
• Self Driven Initiative, problem solver.
• Highly Organized
• Systems Oriented + Self Driven
• Servant Leader Mentality

Restaurant experience required, experience with Chick-fil-A is a bonus.

• Lean processes of DT
• Lean training of DT area
• Lead team leads in outside order taking, hospitality, and speed of service metrics.
• Organization of DT/cockpit area
• Great sense of urgency

• Collaborate + Communicate an annual business plan with the Operator + Chief of Staff to share with the Leadership Team defining all goals and consistently adapt, adjust and refine to reach annual goals in Metrics of:
  Labor, Food Cost, CEM, Profit and Sales goals.
• Lead with Purpose and intention while modeling and building teams based around CFPH Core Values: G.R.I.T
• Accountable to supporting the Growth and Development of the Team Leads, Trainers and Team Members.
• Embody & share the CFAPH vision... To be our communities favorite place to be refreshed and restored with the team.
• Fully represent, understand, engage and communicate the Chick-fil-A Vision, Values, & Corporate Purpose to become the World’s Most Caring Company through Winning Hearts Everyday.

• DAILY accountability alongside the Leadership Team (Directors, Manager and Team Leads) on daily action plan, day part success and overcoming areas of opportunity. Strategically support/plan, adjust in the moment and follow up with success and opportunities here. Be a Master of successful CFAPH Operations and be able to train your teams at a high level. Are we set up for Winning Hearts Everyday?
• Support Entire Leadership Team with accountability and adherence to all CFAPH Handbook on policies and procedures.
• Work daily with and communicate with the Director Team in support of all Operational Leadership and Metrics initiatives.
• Communicate + Seek guidance on areas of opportunity within the Executive Team. Collaborate ways to consistently challenge and grow internally.
• Support consistent goal driven growth in Productivity Rate through training + cross-training and accountability of team members.
• Support the Director Team on current TOP 3 areas of opportunity.
• Support FOH Leadership supports and is actively engaged in reaching and maintaining a FOOD Safety Score of “good” or better.
• Support good stewardship of facilities through proper training in cleaning & care of equipment.
• Certified in all Pathway. Aware of all proper and best practices of each position. Be able to coach on the spot on success/opportunities.
• Understand, Coach and Support proper FOH staffing levels based on training success, productivity and sales goals.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.