Network Operations Center Technician II

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The Network Operations Center Technician II (NOCT) monitors and manages proactive enterprise systems, infrastructure, network, security, and application monitoring. The NOCT II provides daily, weekly, monthly, and yearly SLO/SLA reporting and operates all Geographic Solutions monitoring and operations-based toolsets including Solar Winds® Orion, Zabbix, Pure Storage®, Nimble Storage, VMware Virtual Center, and other point tools.

Viable candidates must be willing to work onsite daily at GSI’s headquarters in Palm Harbor, Florida.

• Administer, maintain, mentor, and evolve enterprise monitoring, alerting, reporting, and analysis tools for SaaS client environments and corporate infrastructure.
• Create and resolve support tickets, ensuring incidents are resolved.
• Onboard new clients and monitor scheduled jobs in SQL, SFTP files, and SSIS packages.
• Respond to alerts and notify internal/external teams to assist in problem resolution.
• Assist in conference call setups for outages and initiate swat calls to engage all technical resources.
• Collect and assist in Root Cause Analysis documentation for internal and external customers.
• Maintain detailed documentation on server specifications, inventory, topology, and physical connectivity.
• Triage incidents, determine severity and impact, create problem tickets, and manage through resolution and Impact Statement/Root Cause Analysis.
• Shift work and weekends as required.

• 3-5 years of operational experience with proactive monitoring, reporting, and job scheduling systems such as Solar Winds Orion, Zabbix, or related tools.
• Experience with TCP/IP, network monitoring, firewalls, load balancers, switching, routing, and network sniffers.
• Minimum 3 years in an Enterprise Systems Management Center with Windows Server 2019, Active Directory, Group Policy, IIS 10, SQL Server 2019, and Windows/SQL clustering.
• Experience monitoring, reporting, and troubleshooting SAN solutions (Pure, Compellent, EMC, Nimble).
• Ability to troubleshoot web service issues focusing on IIS, application pools, console applications, scripts and web services.
• Strong analytical skills, multitasking, and ability to prioritize commitments in a fast‑paced environment.
• Excellent oral and written communication and mentoring skills.
• Team player, self‑starter, and technology enabler to represent the IT Team and Geographic Solutions.
• Reliable transportation and availability for 3rd shift work.

• Associate degree in IT, Engineering, Computer Science, or related field, with at least 3 years of similar experience.
• Microsoft certifications (MCP, MCSE, MCITP, MCDBA) are highly desirable.

• Ability to lift 50 lbs, sit or stand for long periods, and stay awake during evening and night shifts.
• May be assigned various projects and tasks as needed.

Equal Opportunity Employer. M/F/D/V