Building Supervisor​/Membership - John Geigle Branch

Overview

Location: YMCA of the Suncoast, John Geigle Branch
Position: Building Supervisor/Membership

Rate of pay: $13.85/hr - $13.95/hr opportunity to increase rate to $14.35/hr upon completion of required training.

Shift: Nights and Weekends

The Building Supervisor is responsible for the general safety and security of the building. This includes responding to lightning notice appropriately, serving as the go-to person for incidents (altercations, first line complaints, emergency situations), performing walkthroughs of the building with emphasis on SMART and safety, and completing facility closing reports.

Upon hire, qualified candidates will complete an internal training program within the first 60 days, resulting in the opportunity for promotion to the Membership Specialist position. The Member Specialist role includes a higher rate of pay and expanded responsibility.

The YMCA of the Suncoast is seeking a customer-focused Member Services professional to deliver exceptional service to members, guests, and program participants. The Member Services Representative greets all who enter the Y, responds to general questions, assists with membership changes or transactions, contributes to membership sales by giving tours, promoting memberships, and providing information about programs and events.

Under the direction of the Membership Director/Coordinator and consistent with the YMCA mission, the Member Services Trainee will work toward meeting all requirements of the Member Specialist I position within 60 days from hire. The position cultivates relationships with members and potential members, providing services including membership and program receipting, conducting tours and follow-ups, handling member inquiries, assisting the Membership Director with relationship-building activities, and performing other tasks as assigned.

Must be a minimum of 17 years of age. High school graduate or equivalent required. College degree with emphasis in Marketing or Communications preferred. At least 1 year of previous customer service experience required. Broad overview of the YMCA as it operates as a local, national and international movement preferred. Required upon hire: complete Intro to Y’s Cause & Culture, Y’s Way to Service & Engagement, and I Hear You:
Service with CARE trainings. Must be working toward meeting the criteria of the Member Specialist I position within 60 days of hire date, including Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation and  Skills Assessment. CPR, AED and First Aid certification preferred.

Excellent communication and interpersonal skills required. Personal computer and data entry knowledge required. Must type 30 words per minute and be proficient in Microsoft Office. Organizational skills and a positive attitude required.

May be required to lift and carry up to 30 lbs in the form of boxes of supplies. Will be required to stand and/or sit for extended periods of time while demonstrating manual dexterity to operate phone, computer and other equipment. Receives and follows detailed instructions. Must be capable of remaining professional when dealing with members, customers and co-workers. Must possess auditory, visual and verbal abilities to communicate via phone and in person and to operate standard office equipment.