Optical Manager - Shops El Paseo

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in‑house optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first‑time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all.

Take a peek at how they're made.) Acting as both a coach and team player, you'll lead your store’s Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who can embrace challenges, foster an encouraging work environment, and help Warby Parker grow. Sound like the job for you? Read on!

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees’ engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

• A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who’s been in a management position for 2+ years
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open‑mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• A clear and effective communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy
• Detail‑oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast‑paced, ever‑changing work environment
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General’s List of Excluded Individuals / Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good‑faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data.

For applicable postings, non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave1
• Paid holidays1
• Vacation days per year1
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• And more (just ask!)

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave2
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of…