Guest Relations Coordinator

Job in Palm Desert, Riverside County, California, 92261, USA

Listing for: Marriott Vacations Worldwide

Full Time position
Listed on 2026-01-27

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, English Customer Service
Hospitality / Hotel / Catering
Customer Service Rep

Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR

Overview

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations
, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Benefits

Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Benefit eligibility will vary by position

Responsibilities

Communicates with preview tour customer via telephone before their scheduled arrival and tour date.

You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

Provides detailed information about property amenities.

Engages customers in conversation regarding their stay, property services, and area attractions/offerings.

Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.

Addresses customers service needs in a professional, positive, and timely manner.

Guest Experience And Company Standards

Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations

Available to work a flexible schedule to include weekends and holidays.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull items that weigh up to 10lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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