Team Lead, Customer Service​/HelpDesk

3 weeks ago Be among the first 25 applicants

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight ensuring staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answer phone calls politely and help with questions or concerns.
  • Take information calls.
  • Assist with member check‑ins, sign‑ups, cancellations, and account updates.
  • Meet potential members and provide gym tours.
  • Assist in resolving member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in overseeing the cleanliness and appearance of the gym.
• Assist in managing marketing efforts, ensuring team members are aware and trained on all current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA

• Customer Service: communicates and interacts with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening: actively listens, empathizes, and works together to solve problems.
• Problem Solving: recognizes and defines problems, analyzes information, encourages alternative solutions, and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintains timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Mid‑Senior level

Full‑time

Information Technology

Wellness and Fitness Services