Project Lead, Business, Operations Manager

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety‑first mindset.

The Project Lead is responsible for the operational execution of awarded Service & Maintenance projects. This role serves as the primary owner of projects post‑award, coordinating scheduling, documentation, operational handoff, and financial tracking to ensure work is executed efficiently, consistently, and in alignment with expectations.

The Project Lead operates in a process‑driven environment, utilizing standard operating procedures, checklists, and established systems to support repeatable execution across stormwater maintenance, hydro‑excavation support, emergency and reactive work, retrofits, municipal infrastructure, and specialized space and aerospace‑related projects.

While primarily office‑based, the Project Lead functions as the internal “voice of the customer,” balancing customer requirements with operational efficiency, financial responsibility, and One CRH collaboration.

• This position will be on site at our facility in Palm Bay, FL.

• Own assigned projects from post‑award through completion, including scheduling, documentation, and close‑out
• Receive awarded work from Sales and convert scope into executable project package
• Independently schedule crews to optimize efficiency, consolidate deployments, and align with customer commitments
• Coordinate project handoff to Operations with complete execution packages, including permits, documentation, and scope requirements
• Collect field reports, photos, and documentation from Operations and compile customer deliverables
• Prepare and distribute customer deliverables, inspection reports, maintenance summaries, photo documentation, and compliance documentation
• Provide deliverables directly to customers or through Sales, as required
• Adjust project scope with customers when necessary and manage change documentation accordingly
• Track project budgets, costs, and job performance
• Support operational decision‑making to improve financial outcomes through efficient scheduling and deployment strategies
• Coordinate/ Conduct invoicing following project completion
• Review and submit change orders, with independent approval authority
• Escalate approvals and exceptions beyond authority thresholds as required
• Maintain accurate project records across our systems (Salesforce, SAP/CRH Financial systems, Busy Busy, File Maker, ArcGIS, GoForms, Bluebeam, and Microsoft platforms)
• Execute work using defined SOPs, checklists, and repeatable processes
• Ensure documentation accuracy, consistency, and audit readiness
• Partner with Operations to support efficient execution while minimizing rework and delays
• Collaborate with Sales, Finance, and Operations in a One CRH mindset
• Maintain a high sense of urgency, accountability, and adaptability in a dynamic service environment
• Support municipal client interactions as required
• Independently schedule crews and manage execution sequencing
• Adjust scope with customers within defined parameters
• Submit and approve change orders up to approved authority limits
• Escalate higher‑level approvals, exceptions, or risks as required

• 3+ years of experience in construction, dispatch, scheduling, or similar operational environments
• Bachelors degree preferred or equivalent experience
• Experience in industries such as stormwater, drainage, utilities, construction, plumbing, fleet operations, or service dispatch
• Strong organizational, documentation, and process management skills
• Proficiency in Microsoft Excel and project management tools
• Ability to manage multiple projects simultaneously in a fast‑paced environment
• Clear written and verbal communication skills
• Experience in stormwater maintenance,…