Field Service Representative

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

$24.38 - $32.51

No

As a Field Service Representative at Oncor, you’re responsible for working service orders involving the disconnecting, reconnecting, setting, reading, and investigating of meters on residential, commercial, and industrial premises. These orders must be worked safely and in a prescribed timeframe, resulting in the proper delivery and measurement of electric energy.

This position will have an assigned service territory within our Oncor Electric Delivery Company market and be based out of our Palestine Service Center.

• Determine the type of meters to initiate service.
• Maintain professionalism when meeting and engaging with residential and commercial customers.
• Use proper test equipment to determine proper voltage and to guard against faulty or hazardous conditions.
• Assure service order completion within a specified time frame over a diverse geographic area, while meeting Company safety rules/regulations and providing quality and courteous customer service.
• Ensure the integrity of the Company's measurement devices and energy delivery through evaluation of a premise for diversion of energy, faulty inappropriate wiring, or incorrect recording of readings and the proper documentation of diversion.
• Ability to drive for long periods of time as needed.
• Performs all essential aspects and functions of the job as well as any other specific job requirements.

• Capable of carrying out a given task with all details necessary to get the task done well.
• Consistently introduces new ideas and demonstrates original thinking.
• Works well as a member of a group.
• Inspired to perform without outside help.
• Inspired to perform well by the ability to contribute to the success of a project or the organization.

• High School diploma, GED, or equivalent required.
• Valid Texas Driver's License required.
• Applicants with experience in meter reading or related electric measurement encouraged to apply.
• Applicants with experience working with electric utility field service orders encouraged to apply.

• Demonstrates knowledge of metering applications to include proper voltages and dangers associated with those applications.
• Ability to recognize sub-standard metering installations and take appropriate action.
• Interaction with internal and external stakeholders to resolve issues in accordance with Company policies and standards.
• Demonstrates contribution to workgroup and Company goals.
• Demonstrates ability to perform work with minimum supervision while maintaining a continuing mentoring relationship.
• Follows Measurement Services safety procedures to ensure the safety of employees and the public.

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match for student debt program.
• Cash balance pension plan.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

• Entry level

• Full-time

• Other

• Utilities