Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

As a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You’ll be a knowledgeable resource on tax topics and products for associates, helping them grow their knowledge and skills.

• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure tax office associates complete work on time with quality standards and priorities
• Build an engaging team environment by training and coaching associates to meet Service Standards and recognize contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center

• Prior experience in customer service, shift leadership, or similar roles
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Annual continuing education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset; adaptable, resilient, and results-driven
• Flexible work schedule and assignments based on business needs
• High school diploma or equivalent or higher

We invest in our people and support their total well-being. Our benefits can help with health, wellbeing, and financial wellness needs. Examples include an Employee Assistance Program, wellbeing programs, neurodiversity and caregiver support, and various discounts. Eligible employees may have access to Medical Coverage, 401k and Employee Stock Purchase Plan. See  for available benefits.

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work. You will be part of an environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer, welcoming diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Note:

This posting reflects the current job responsibilities and requirements, and is subject to change at any time.