Centralized Scheduler

Join Our Team at Rush Physical Therapy

We’re looking for a full-time

Palatine, IL 60067

We’re looking for a full-time Centralized Scheduler to help create an exceptional first experience for our patients. When someone is referred to outpatient physical therapy, their journey begins with you—and the care and professionalism you provide on that first call truly makes a difference.

If you’re organized, detail-oriented, and passionate about helping others, this could be the perfect role for you.

Location: 220 N Smith Street, Palatine, IL 60067

Schedule: Monday‑Friday, 9:00 a.m. – 6:00 p.m.

Compensation: $18‑19/hour

Position Type: Full‑Time | Remote after 90 days of on‑site training

We Believe That When Employees Feel Supported, They’re Able To Thrive Both In Their Careers And In Their Personal Lives. In Addition To a Strong Focus On Work‑life Balance, We Offer

• A comprehensive orientation and training program
• Paid Time Off (PTO) and Extended Illness Days (EID)
• Health, dental, and vision insurance, plus life insurance and prescription coverage
• A 401(k) retirement plan with company match
• Short‑ and long‑term disability coverage
• Personal and family medical leave

If you enjoy working on the business side of healthcare, love helping people, and want to be part of a team that changes lives every day, this opportunity is for you. We’re excited for you to discover what makes Select Medical such a special place to grow your career! Watch for a glimpse into life at Select Medical!

• Work as a team to ensure the office is working efficiently and that all calls are made promptly to potential patients and referral sources.
• Responsible for accurate procedure scheduling.
• Effectively communicate with patients, families, healthcare team members, the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
• Request an accurate clinical history as necessary for the exam. Provide instructions and specific preparations to the individual scheduling the procedure.
• Review and evaluate scheduled appointments for completeness.
• Assist with the pre‑registration process by obtaining demographic and insurance information.
• Receive Physician orders and schedule procedures by both telephone and electronic media.
• Obtain provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.
• Communicate scheduling concerns to the Center Manager or market leader.
• Communicate scheduled appointments with team members at the center and scan in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre‑surgical appointments.
• Work closely with the marketing department for additional opportunities to develop referral sources, as well as report any barriers to receiving referrals.
• Other duties as assigned.

• Experience in healthcare scheduling, customer service, or a call center environment
• Excellent communication and interpersonal skills
• Strong attention to detail and commitment to accuracy
• Ability to multitask, stay organized, and adapt to changing needs
• A positive, patient‑focused mindset

• High School diploma or GED.
• Two years of experience in the healthcare field dealing with customer service.

• Industry Specific Customer Service Certification preferred.
• Associate or Bachelor’s degree preferred, OR 2 years’ experience in a similar role.