Operations Support Manager

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

Operations Support Manager

The Operations Support Manager is responsible for leading the Technical, Production Engineering and Planning teams at British Airways Maintenance Glasgow (BAMG), ensuring the effective management and delivery of associated processes. They will ensure that resources and operational processes are developed and continuously improved to support a safe, high-quality and competitive operation. Working closely with the wider BAMG leadership team, the role will contribute to the development and delivery of the input plan, ensuring all areas are appropriately resourced and prepared to deliver the agreed programme.

The position also provides production control and database support, while proactively managing materials and technical solutions to meet production requirements and optimise overall capacity and resource utilisation.

• Management of BAMG input line to optimise BAMG resources supporting BA maintenance requirements.
• Developing and maintaining maintenance databases ensuring airworthiness compliance.
• Creating and controlling work packs, which satisfy the most efficient sequence, to allow effective control and work allocation.
• Managing material supply to satisfy routine requirements from preload and maximise defect material local stock holdings.
• Technical non-standard Structural repair or Avionic installation requirements are compliant with legislation using Pt.145 and Pt. 21 approvals and are delivered to meet Production schedules.
• Ensure that all work is performed in accordance with the terms of approval granted by EASA/CAA, the requirements of the Company Exposition and all additional approved maintenance procedures.
• Work with BA and its suppliers to maintain and improve cabin standards and performance.
• Liaise with all relevant customer, suppliers and other parties to ensure effective working relationships are maintained.
• Effectively scoping and managing customer programmes.
• Ensure a H&S culture exists within BAMG.
• Any other duties which may be required and considered reasonable
• Supporting Financial plan and budget forecast

• Ability to think strategically, developing and delivering actionable plans for the future of the business.
• Ability to lead and work within a high-performance team.
• Ability to prioritise and demonstrate good time management skills.
• Self-starter with strong problem-solving skills.
• Strong interpersonal and multi levelled relationship building influence and credibility both internally and externally.
• Poses influencing and decision-making abilities to ensure the continued development of a positive, proactive safety culture.
• Strong commercial awareness including compilation of bids and customer service.
• Uncompromising in safety, security, process and regulatory requirements.
• Engaging approachable leader
• Act with the highest level of integrity.
• Can make tough decisions and think of innovative solutions
• Clear and articulate communicator
• Knowledgeable in aircraft maintenance and safety
• Able to interpret and apply regulatory requirements in a practical manner

• Experience of working at senior management level (essential)
• Project Management experience within a heavy maintenance-engineering environment (essential)
• Comprehensive experience in planning, prioritising, delegation and team leading (essential)
• Experience…