Repairs & Maintenance Officer

Overview

The Housing Asset and Investment Team has responsibility for the asset management of over 12,000 Council houses. Major investment programmes have been carried out as part of our long‑term approach to managing our housing assets and our focus is on protecting our investment through a more proactive programmed approach to maintenance.

You will provide support to the Housing Repairs & Maintenance Co‑ordinator on the implementation of the Council's housing repair and maintenance strategy. You will assist in the effective delivery of the repair service to tenants and owners through various contractors, including the in‑house maintenance provider. The main duties of the post include responsibility for diagnosis of maintenance issues and instruction of repairs in line with policy;

co‑ordinate, complete and return void properties within target timescales and post‑inspect repairs with a focus on quality and customer satisfaction. You will also contribute to both the performance monitoring and service development processes, to ensure the delivery of a high quality, customer‑focused repair and maintenance service.

• Essential: experience of working within a housing repairs and maintenance environment, delivering a responsive repairs service, and dealing with the public in the field and in an interview situation.
• Essential: understanding of landlord repair and maintenance responsibilities and knowledge of standards of workmanship for all trades involved in the repairs process, including Health & Safety regulations that relate to the construction industry.
• Essential: effective IT skills, written and verbal communication skills; ability to work on your own initiative as part of a busy team; demonstrate motivation and enthusiasm; organise your own workload and work under pressure to meet tight deadlines.
• Essential:
  City and Guilds time‑served tradesperson, alternatively an HNC/HND in a relevant building or construction discipline, or a relevant SVQ Level 3.
• Essential: full driving licence.

Knowledge of local authority working conditions/practices and experience of working in a social housing environment is desirable.

The Council promotes flexible and mobile working practices. A degree of flexibility of work location is required to ensure service provisions are met, which may include working from home on occasion.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. For further information on Disclosure Scotland checks, please visit