UX Design Strategy

Job Purpose

3 month fixed contract

We’re reimagining what translation technology can be by moving from traditional CAT/TMS tools to an AI-native, human-centred ecosystem for multilingual content creation.

You’ll be our founding UX Strategy Designer, acting at UX strategy lever, shaping the experience of “T2”; imagining a new, next-generation translation platform that blends automation, agency, and design thinking.

This is not a design-as-service role. You’ll be embedded in a two-pizza innovation team, working directly with product, data, and R&D to prototype, test, and iterate ideas at speed and articulate to business users to shape our solution use case by use case.

Your mission will be to apply UX strategy practices to fully understand the core business mission of the product and identify exceptional ways to bring it to life in UX domain. You will work with our full time UX Designer and UX Developer to bring new outside thinking and best practices to ensure our designed experience is new, fresh, and unique.

This role is ideal for someone who thrives in evolving environments and is able to design innovative experiences for new user roles, and to solve new problems in disruptive ways.

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, with a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

• Work with our full-time UX Designer and UX Developer to direct discovery and design along best practices, and inject the process with new thinking so we can move away from traditional ways of experiencing software journeys and existing design thinking.
• Define and prototype user experiences for the “T2” platform: from early concept sketches to polished UX flows and interactive mockups.
• Translate complex AI and translation workflows into elegant, intuitive interactions for linguists, project managers, and enterprise users.
• Partner with Product and Data leads to validate hypotheses, run rapid user tests, and derive insights from real usage.
• Create and maintain a lightweight design system that supports fast iteration and consistent UI language.
• Champion simplicity and usability within a technically sophisticated environment which must deal with huge volumes of work while signposting users to where they can add value.
• Collaborate with engineering and R&D to ensure prototypes are buildable and scalable.
• Quickly understand our users and the problems they will meet as our industry evolves, and devise new ways to engage.

• 4+ years in UX/UI design for SaaS, productivity tools, or data-heavy products with humans in the loop.
• Proven strength in designing for complex systems, not just surfaces, and designing from ‘zero to one’ in a start‑up or for a new product.
• Figma, Fig Jam, or similar tools fluency. Experience building design systems from scratch.
• Comfort working with ambiguity, iterating fast, and testing hypotheses in a lean cycle.
• Comfortable discussing with customers, internal SME, product managers, and engineering teams.
• (Bonus) Experience with language technology, AI tools, or enterprise workflow systems.
• (Bonus) Data-visualization or…