Japanese Speaking IT Trackside Technical Specialist

Japanese-Speaking IT Engineer

Final date to receive applications: 12 March 2026

Department: IT

Employment Type: Permanent - Full Time

Location: Silverstone

We are looking for a Japanese-speaking IT Engineer to deliver exceptional IT support across our high-performance environment. This role will provide advanced desktop support and ensure seamless communication with Japanese‑speaking users and partners, helping maintain operational excellence across the team.

• Deliver responsive and effective IT support for desktops, laptops, mobile devices, and peripherals.
• Act as the primary point of contact for Japanese‑speaking users and partners ensuring clear communication and timely resolution of issues.
• Troubleshoot hardware and software problems, escalating where necessary.
• Support Active Directory administration (user accounts, permissions, group policies).
• Assist with planned maintenance, upgrades, and patching of end-user systems.
• Document incidents and resolutions using ITSM tools (e.g., Service Now, JIRA, IFS Assyst).
• Provide remote support for users across multiple locations.
• Collaborate with IT teams on escalations and small‑scale projects.
• Ensure compliance with IT security standards and assist with backup and recovery processes.

• Fluent in Japanese and English (written and spoken).
• Strong knowledge of Microsoft Windows OS and Office Suite.
• Hands‑on experience with IT hardware configuration and troubleshooting.
• Familiarity with ITSM platforms and service delivery best practices.
• Good understanding of Active Directory and networking fundamentals.
• Excellent problem‑solving and communication skills.
• Ability to work independently and meet SLAs in a fast‑paced environment.
• Exposure to virtual environments (VMware, VDI) (desirable)

Investing in your career is paramount. We promote professional and personal development through a provision of learning opportunities and work with you to shape your career and realise your full potential.

As part of our high-performance, collaborative team, you'll enjoy a competitive package, including a discretionary bonus scheme, private healthcare, pension plan, life assurance, TEDSgroup childcare benefits, a cycle‑to‑work scheme, tech scheme, and car scheme.

You will also have access to our state‑of‑the‑art facilities at the AMR Technology Campus, featuring a new on‑site gym with fitness, spin and yoga classes, a bistro café, and restaurant.