End User Support Officer

Advert We are looking to recruit an End User Support Officers to work as part of our ICT End User Support Team ensuring that effective support is in place for Council staff and buildings.

You will work across all Renfrewshire Council premises supporting WiFi and Hub rooms as well as desk and user set up. This includes supporting devices such as Laptops, smartphones and tablets with the associated hardware and software packages. We are looking for people interested in making our ICT Service best in class by providing effective customer service and the best technical solutions possible.

It is essential that you have a HND in a computer related discipline or equivalent relevant experience. It is also essential that you have experience of end user support in a customer facing role as well as support experience of technical solutions used to support end user devices such as laptops, smartphones. In addition: you will have experience of maintaining technology for a building such as switches, wifi and network points.

Effective communication and IT skills are required for this role.

It is desirable that you have a driving license and experience in a local government IT support environment.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit