2nd​/3rd Line Support Engineer

2nd / 3rd Line Support Engineer – Join a High-Performance IT Team! Watford | Full-time | Office-based (5 days) | £34,000 – £36,000

Ready to step into a role where your technical skills actually get used, stretched, and appreciated? A leading Managed Service Provider is expanding its dynamic support team and is on the hunt for a driven, talented, and hands‑on 2nd/3rd Line Support Engineer.

If you thrive in fast‑paced environments, love solving complex technical challenges, and want to work across diverse client infrastructures — this one’s for you.

• Proactive monitoring of IT systems
• Helpdesk and incident management
• Remote and onsite technical support
• Configuring users, PCs, and servers
• Router/Firewall setup, configuration & troubleshooting
• Performing key system checks, including backups and AV monitoring/reporting

• Active Directory (Windows Server 2016+)
• Power Shell scripting
• Microsoft Share Point
• Microsoft Office 365
• Remote Desktop Services
• Windows 11
• Networking & TCP/IP
• Backup applications & monitoring tools

• 3+ years experience in IT support (2nd/3rd Line)
• Excellent communication and customer‑facing skills
• The ability to stay calm, organised and effective under pressure
• A proactive attitude and eagerness to learn new technologies
• A full UK driving licence
• Eligibility to work in the UK

• Monday–Friday, 9:00am–6:00pm
• This is an office‑based role — no hybrid working.

If you're motivated, technically sharp, and want to join a busy MSP where your skills can shine, we want to hear from you.