Director of ServiceNow - Product

Location: UK Remote - candidates must be based in the UK

Salary: £95, per annum (DOE) + excellent benefits

Are you ready to lead the future of enterprise Service Now innovation?

We're partnering with a major UK organisation to find an experienced Director of Service Now to define and deliver the strategic roadmap for a large-scale, enterprise-grade Service Now platform.

This is a high-impact role at the intersection of product strategy, intelligent automation, and AI innovation - ideal for a leader who thrives on driving transformation across complex, multi-tenant environments.

You'll take ownership of the Service Now product strategy, ensuring it delivers intelligent, scalable, and adaptive services across the enterprise. Working with senior stakeholders, you'll shape how Service Now supports digital transformation, service orchestration, and operational excellence.

• Define and lead the Service Now product strategy and roadmap
  , ensuring alignment with wider business objectives.
• Lead a talented product and platform team, fostering innovation and collaboration.
• Oversee the design, deployment, and optimisation of enterprise Service Now solutions across ITSM, ITOM, Sec Ops, HR, and CSM.
• Drive innovation by integrating Agentic AI and intelligent automation into the Service Now ecosystem.
• Champion adoption and best practice across the organisation, maximising value from the platform.
• Stay ahead of the curve on new Service Now releases, AI capabilities, and market trends.

• Proven background as a Product Owner / Head of Product for large-scale Service Now platforms within an MSP, SaaS, or enterprise environment.
• Strong leadership and communication skills, with experience managing multidisciplinary teams.
• Deep understanding of Service Now enterprise modules and architecture
  .
• Knowledge of AI integration and automation frameworks - including autonomous agents and cognitive orchestration.
• Demonstrable success driving product strategy, roadmap execution, and innovation at scale.