Customer Service Administrator

Job Title:

Customer Service Administrator

Location:

Office based - Paisley

Salary: £26,832 per annum plus monthly bonus

Job Type: Full Time, Permanent

Working Hours:

Mon-Fri, 40 Hrs per Week

About us:

Trodat UK Ltd is part of the Trodat-Trotec Group, the global market leader for self-inking stamps, marking products and laser engraving machines. From our Paisley site, we produce over half a million stamps and marking products every year to precise customer requirements.

About the role:

As a Customer Service Administrator, you will play a key role in maintaining high levels of customer satisfaction by handling enquiries promptly and effectively. This position requires excellent administrative skills, strong attention to detail, and a genuine passion for delivering exceptional customer service.

Key duties:

Manage a high volume of inbound and outbound sales calls, emails, and live chats
Maintain strong product knowledge to respond to enquiries and provide tailored solutions
Collaborate with internal departments to ensure a seamless customer experience
Deliver excellent customer support, including order placements, handling queries, and providing product information
Handle customer queries professionally, both verbally and in writing
Monitor and update order progress
Prepare quotations and respond to enquiries promptly
Provide resolutions within agreed timescales
Manage customer accounts effectively
Identify potential process improvements and recommend solutions to management
Support team members to achieve operational goals
Adapt quickly to different working practices and tasks
Ensure accuracy when checking documentation and processing information

About you:

The successful applicant will have proven experience in a customer service environment and demonstrate the ability to work collaboratively within a team. You will have a strong customer focus, excellent problem-solving skills, and the ability to resolve issues efficiently.

Key

Skills:

Proficient in Microsoft Word and Excel, with the ability to create, amend, and manipulate documents
Excellent interpersonal and communication abilities
Positive, passionate, and enthusiastic approach to customer service
Strong attention to detail and accuracy
PC literate with proficiency in Microsoft Office applications
Effective problem-solving skills
Knowledge of SAP (advantageous)
Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with the relevant experience or job titles of;
Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator, Sales Coordinator, Client Services Assistant, Customer Support Assistant may also be considered for this role