Helpdesk Administrator

Helpdesk Administrator – Paisley

Office Based | Up to £30,000

We are recruiting for a Helpdesk Administrator to join a growing facilities management team based in Paisley. This role plays a key part in managing reactive & planned maintenance requests and supporting the smooth running of the helpdesk function.

You will be part of a small, supportive team, so we are looking for someone who is organised, proactive and comfortable working in a fast-paced environment where no two days are the same.

Previous experience within Facilities Management or a Helpdesk environment would be advantageous, but we are also keen to speak with candidates who have a strong administrative background and excellent organisational skills.

The Role

* Manage and log reactive & planned maintenance requests from clients

* Allocate jobs to engineers and subcontractors

* Monitor progress of works and ensure updates are communicated

* Maintain accurate records within internal systems

* Liaise with engineers, clients, and subcontractors to ensure jobs are completed efficiently

* Support the wider team with general administrative tasks

What We’re Looking For

* Strong administrative experience within a busy environment

* Excellent organisation and communication skills

* Ability to prioritise workloads and manage multiple tasks

* Confident working both independently and as part of a team

* Previous FM or Helpdesk experience would be beneficial but not essential

What’s on Offer

* Salary up to £30,000 depending on experience

* Office-based role in Paisley

* Opportunity to join a friendly and supportive team

* Work within a fast-paced and growing FM environment

Apply now with an up-to-date CV or get in touch for a confidential chat