Account Manager - Sales Support

Overview

Grand Rock invites you to join our team, whether you're experienced or new to manufacturing. For nearly 50 years, Grand Rock, a family-owned company, has been a leader in Exhaust Solutions, recognized for exceptional customer service and exporting USA-made products Internationally.

• Training for all qualified candidates.
• Support for personal and professional development.
• Recognition for hard work and dedication.
• A healthy work-life balance.

• Enjoy a competitive benefits package and a collaborative, positive workplace where your contributions matter.
• Competitive Pay; review after 90 days; thereafter yearly performance reviews
• Medical, Dental, & Vision coverage
• Profit Sharing Yearly Bonus Plan
• Pro-Rated yearly PTO
• Simple IRA plan – company match up to 3%
• Group Term Life Insurance
• Weekly Pay through Direct Deposit
• Quarterly Lunches for our employees
• Employee of the Month nominations
• PPE allowance towards uniforms, safety footwear, safety glasses & gloves
• Special Service Awards Program starting at 5 years
• And MORE!!

Start your next chapter with us today!

Description: This position is responsible for communicating and assisting with any follow-up required by our Regional Sales Managers along with managing accounts assigned to them and growing them into long-lasting partnerships. You are responsible for identifying and pursuing any sales opportunities you see fit. You will aid in the growth and maintenance of our customer base to meet or exceed sales goals.

• Primary contact for key distributor accounts that are assigned to you.
• Build and maintain professional relationships with customers.
• Respond promptly to customer inquiries, issues, or complaints via phone, email, and other communication channels
• Follow up in a timely manner with customers on quotes, orders, and product delivery.
• Provide education on product features, benefits, and applications to customers.
• Identify customer needs and market trends to sales and product development teams
• Maintain accurate customer records and sales documentation in ERP system to generate sale summaries and reports.
• Work as a team member with all areas from Sales, Marketing, Customer Service, Shipping & Production
• Carry out all other duties as assigned by Operations Manager

• Prior Sales and /or Customer Service Experience – at least 2+ years.
• Excellent organizational and communication skills.
• Must pay attention to details.
• Proficient in following up.
• High School Diploma / Preferred College Degree
• Proficient in Microsoft Office Products (Word, Excel, Outlook, Power Point)

Must have Reliable Transportation. This is an in-office position.

Contingent upon passing a drug screen including marijuana testing.