Patient Access Coordinator

At the Achievement Center of LECOM Health, we believe in those we serve as much as we believe in those who serve. If you're looking for a place that invests in your growth and values your contributions, come join us! Together, we can help ensure that any child, through any challenge, can achieve.

• 2025 Best Place to Work by The Nonprofit Partnership's Nonprofit Excellence Awards.
• More than a Century of Service since 1923.
• Employee Engagement Above Benchmark …
• Flexibility & Fun …
• Mission-Focused Impact …
• Feel Valued & Grow …

The Patient Access Coordinator serves as a member of a centralized triage and referral line, under Project LAUNCH. Duties include centralized scheduling, managing referrals, and assisting clients/families with resources needed to support their service needs and overall mental health. This role prioritizes a trauma-informed and culturally competent comprehensive approach … All duties are completed with strict confidentiality and in compliance with HIPAA … reports to the Centralized Access Supervisor.

• Assesses the needs of children, adults, and families while adhering to HIPAA …
• Processes referrals …
• Completes client registration, authorization and eligibility determinations.
• Provides families with information regarding available LECOM Behavioral Health or Physical Health services, reviewing steps to access care.
• Schedules appointments as assigned to assist individuals and families in completing necessary intake assessments or evaluations necessary to access care.
• Upholds trauma-informed perspectives and practices while completing activities and during interactions with others.
• Actively and positively supports the mission and values of the agency and positively contributes to workplace culture …
• Participates in any required SAMHSA meetings, audits, trainings, or other events as assigned.
• Participates in committees, other grants or special projects, and all other duties as assigned.
• Maintains professional relationships with community service providers, stakeholders, and all referral sources.

• A high school diploma or GED.
• An associate's degree or higher in medical billing or a human services field is preferred.
• Two (2) years' experience working in social service systems is required. Additional experience working in a social serving system in customer service, patient registration or medical billing is preferred.
• Multilingual/cultural diversity experience is a plus.

ACLH offers a competitive salary based upon experience.

• 8 paid holidays.
• Generous vacation, sick, and paid time off.

Professional development opportunities and dedicated training budget.

• Medical Insurance – Highmark BC/BS. Employee only $70/month, family $320/month.
• Dental Insurance – BAI. Employee $10/month, family $27.20/month.
• Vision Insurance.
• Life Insurance, Long-Term Disability and AD&D at no cost.
• Identity theft protection, Short-Term Disability, travel insurance, pet Insurance, etc.
• Employee Assistance Program (EAP).
• Employee Referral Program.
• Retirement: 403(b) savings plan with company match up to 6% after one year of employment.
• Home Host option: waived copayments and deductibles for LECOM physicians and Millcreek Community Hospital.

No-cost Employee Assistance Program, discounted membership to LECOM Wellness Center, and a dedication to work/life balance.

Recognized 501(c)(3) nonprofit qualifying for Public Service Loan Forgiveness (PSLF) program.

We are an Equal Employment Opportunity employer and we do not discriminate against any employee or applicant because of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.