Customer Service Representative

Overview

Customer Service Representative – Sales & Business Development Focus. ECKART America is seeking a strategic, growth-minded Customer Service Representative who is ready to take a traditional customer service role to the next level. This position goes beyond order processing—you’ll play an active role in supporting sales growth, strengthening customer relationships, and leveraging technology and data to improve business outcomes
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This is an ideal opportunity for someone who understands manufacturing customer service but also thinks like a problem-solver, relationship-builder, and continuous improvement advocate
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In this role, you will balance operational excellence with a forward-looking, commercial mindset:

• Process customer purchase orders, sample orders, and changes with a high degree of accuracy
• Verify inventory availability, shipping requirements, and delivery timelines
• Coordinate with Production, Shipping, Sales, Accounting, and Export teams to ensure on-time fulfillment
• Maintain proactive communication with customers regarding order status, issues, and opportunities
• Support export shipments, RMAs, consignment programs, billing inquiries, and ISO customer complaint processes
• Maintain accurate customer master data, pricing, instructions, and documentation in the ERP system

• Partner closely with Sales to support customer growth, retention, and expansion opportunities
• Identify trends, recurring issues, or unmet customer needs and communicate insights to Sales and Leadership
• Assist with onboarding new customers and supporting distributors, agents, and key accounts
• Act as a trusted point of contact that strengthens long-term customer relationships
• Support pricing accuracy, credit processes, and order patterns that drive revenue and customer satisfaction

• Leverage ERP, CRM, and reporting tools to improve visibility, accuracy, and efficiency
• Support system enhancements, process improvements, and data integrity initiatives
• Participate in or lead continuous improvement projects focused on customer experience and operational performance
• Serve as a strong ERP/technology user within the Customer Service function (SAP experience strongly preferred)

Education & Experience

• Associate or Bachelor’s degree in Business, Supply Chain, Sales, or a related field preferred
• Minimum 2+ years of experience in customer service within a manufacturing, supply chain, or B2B environment
• Experience supporting Sales or Business Development activities is strongly preferred
• ERP system experience required (
  SAP strongly preferred
  ); CRM experience a plus
• Strong proficiency in Microsoft Excel and data-driven tools

Skills & Abilities

• Customer-focused with a commercial and growth-oriented mindset
• Strong analytical, organizational, and problem-solving skills
• Comfortable working with data, systems, and technology to drive decisions
• Excellent communication skills and ability to influence cross-functional partners
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated, curious, and eager to improve processes and outcomes

• Opportunity to influence sales growth and customer strategy
  , not just transactions
• Exposure to ERP systems, data, and cross-functional operations
• A pathway for growth within Customer Service, Sales Operations, or Supply Chain
• Collaborative team environment within a global manufacturing organization

• Office-based environment
• Ability to sit for extended periods while working at a computer or in meetings
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

ECKART America is an Equal Employment Opportunity Employer.