Network and Customer Services Technician

Join South West Water – Where Your Skills Make a Difference

At South West Water, we’re more than just a water company. We’re guardians of one of the UK’s most beautiful regions, delivering safe, reliable drinking water and wastewater services to millions of people. Our vision? To create a sustainable future for generations to come. That means reaching net-zero by 2030
, protecting local wildlife, and working hand-in-hand with communities across the South West.

If you’re looking for a role where your expertise keeps essential services running, where every day brings new challenges, and where your work truly matters—this is it.

Are you seeking a fulfilling opportunity to utilise your skills and experience in a collaborative and trusted work environment? Are you passionate about upholding company values and delivering consistently exceptional service to customers?

We are excited to present a fantastic career opportunity available for a Network and Customer Service Technician to join our team based in Plymouth
. This is a 37 hour per week, full-time permanent role
, with a competitive starting salary of £26927 per annum
. In the development of this role, you will be supported with a Networks & Leakage levels 1 to 5 progression scheme where you can receive up to £35,036 per annum
, plus, overtime opportunities, company van + rewards.

As a Water Network and Customer Service Technician, you will provide a high level and dedicated service to our customers through network operation and maintenance. The ideal candidate will use a hand-on approach to resolve contacts within a timely seamless manner and support our partners to guarantee they deliver repair and maintenance outputs in a safe, cost effective and innovative way.

Collaboration and teamwork with the wider Drinking Water Services team will be key to ensure our vital water supply network is effectively maintained and recorded. Due to the nature of the role, you will be required to participate in a rota standby and other flexible working arrangements.

Our comprehensive employment package includes enrolment in a tailored progression scheme framework. This scheme includes qualifications, skills, and experiences designed to help you advance to a Level 3 Diploma in Water Operations or a Management discipline. The Company fully covers the £7,280 training costs for industry-recognized professional qualifications and licenses, offering scope for further growth within the Water Industry.

• Undertake the provision of good relations with customers, regulatory authorities, other bodies and colleagues by working within the required levels of customer service. You’ll take personal ownership of customer queries and complaints, seeing them through to appropriate conclusion.
• Carry out duties associated with the maintenance and repair of network assets so that it remains calm and therefore prevent or minimise interruptions of supply and changes of water quality, always meeting the levels of service we’ve committed to in the company’s business plan – the Outcome Delivery Incentives (ODI’s) and Customer Measure of Experience (CMEX). Record all actions via risk assessment and other record keeping tools.
• Work diligently to prevent Supply Interruption (SI) events but where they do occur, thoroughly enable all known mitigations and processes i.e. safe zoning, deployment of Alternative Water Supply technologies and teams and information capture – event records and data loggers.
• To undertake all duties associated with the operation of the network to ensure the provision of safe water to customers in accordance with quality regulations, maintaining our customers confidence in our product.
• Work with the wider Drinking Water Services teams, partner and contractors to carry out planned and reactive operational maintenance within the distribution network and other assets where necessary, including: O&M activity, cyclic maintenance, flushing & filtering, No-Dig repairs and replacements i.e. Stop Tap replacement/rewashering, Melco Installs, supply and bulk meter replacements, pressure control valves, leak detection and more