Quality Manager

Overview

New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 850 people across three sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971 and which is owned by 26,000 Tlingit, Haida and Tsimshian shareholders, who are all bloodline descendants of the first settlers to the Americas.

Our vision is to “show people how to enjoy fish every day” and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.

Title:

Quality Manager
Department:
Technical

Reports to:

Technical Manager
Working Pattern:
Monday - Friday
Salary:
Up to £45,000 DOE

At NESI our core purpose is enhancing lives through fish, and we believe people are the most important asset to any business, that is why we choose to put all our people first by investing in developing our leaders to ensure they can support their teams in growing individuals, to reach their true potential.

We are seeking an exceptional Quality Manager to join our Paignton team as we embark on a period of growth.

The purpose of this role is to fully challenge the company’s food safety, quality & legality of product in all areas of production, as part of the company’s due diligence and HACCP controls. Instigating continuous improvements & corrective actions. Provide mentoring and/or coaching in all areas of the factory to deputise for the Technical Manager as and when required. This is a hands on, boots on the ground role.

Our sites measure success via our SPQDC, the team are responsible for:

• Safety – Ensuring every employee complies with food safety every day. Team members are responsible for reporting any hazards on site to be resolved understanding the importance of safe working.
• People – Completion of on-the-job training for all team members so that all employees can fully complete their roles and be a part of a successful team. Enforcing Company policies and procedures across the team to ensure consistency and fairness. Treating all employees with respect when collaborating with different departments.
• Quality – Providing great quality products to meet our customer and consumer needs. Testing products and working cross-functionally with the Technical Team to comply with food safety.
• Delivery – Deliver high standard service to customers by ensuring everything we make is safe to eat and compliant with the relevant laws and standards.
• Cost – Managing technical budgets to agreed standard.

Team Org Structure

This role reports to the Technical Manager and manages a Quality Supervisor and 2 x Quality Assurance Technicians.

• Working with the site management team to drive and enforce food safety culture initiatives. Ensure weekly trend analysis is on target and performing to demonstrate clear cultural change.
• Ensure health and safety practices are being adhered to. Escalate any Health and Safety issues to the necessary point of contact
• Be an active member of the HACCP team. Ensure validation and verification activities take place as planned for CCP’s, QCPs and OPRs
• Management and key contact for all department QA’s including holiday scheduling and performance review
• Lead the development and continuous review of QA team members. Setting personal performance objectives that help drive delivery of the technical strategy
• Maintain departmental KPI’s and address factory performance through positive challenge at Site management meetings. Escalate poor performance to the Technical Manager
• Participate in completing internal audits against the internal audit schedule. Own the internal auditing process. Report on all findings.
• Verify and confirm the end-to-end traceability process including the factory start up checks daily. Address and close out non-conformances as these occur. Escalate to the Technical Manager where a serious breach has occurred
• M…