General Manager

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RBH Hospitality Management is one of the UK’s leading hotel management companies, operating a diverse portfolio of branded and independent hotels across the country. We are passionate about great hospitality, empowering our teams, and giving talented people the autonomy to make a difference. We are now looking for an experienced Cluster General Manager to lead Ibis Styles Paignton and Mercure Paignton
, two vibrant properties on the English Riviera with strong reputations for accommodation, events, and guest experiences.

Ibis Styles Paignton and Mercure Paignton offer complementary experiences in one of the UK’s most popular seaside destinations. Both properties attract a mix of leisure and business guests, featuring comfortable rooms, vibrant food and beverage outlets, and well‑run event spaces. Together, they present a dynamic opportunity for a Cluster General Manager to drive performance, oversee operations across multiple departments, and ensure every guest experience reflects the quality and character RBH is known for.

As Cluster General Manager, you will combine strategic oversight with hands‑on leadership, managing two properties with diverse revenue streams including rooms, food and beverage, and events. You will ensure operational excellence, commercial performance, and a culture where teams are motivated, supported, and empowered to deliver exceptional hospitality. Your leadership will set the tone across both hotels, fostering a shared vision, high standards, and a sense of pride in every guest interaction.

• Take full accountability for the performance of both properties, driving profitability across rooms, F&B, and events.
• Lead and inspire teams across multiple departments, promoting engagement, empowerment, and a culture of collaboration.
• Oversee seamless delivery of events, ensuring quality and consistency from enquiry to execution.
• Partner with the RBH commercial and marketing teams to drive growth through creative initiatives and local engagement.
• Maintain operational standards across both hotels, ensuring efficiency, quality, and attention to detail.
• Champion guest satisfaction, ensuring every experience feels personal, authentic, and memorable.
• Build strong relationships with hotel owners, stakeholders, and the local community.
• Identify opportunities for innovation, sustainability, and long‑term business growth.

• Proven leadership experience as a General Manager or senior operations leader, ideally in branded hotels or multi‑property operations.
• Strong commercial awareness with the ability to balance strategic planning, forecasting, and operational decision‑making.
• A hands‑on leader who thrives in a busy, guest‑focused environment and leads by example.
• Expertise in multi‑department operations, including F&B, rooms, and events.
• Confident communicator who can engage, influence, and inspire teams across multiple sites.
• Creative problem‑solver who embraces challenge and seeks continuous improvement.

This is a rare opportunity to lead a cluster of properties where hospitality and community intersect. You will have the freedom to shape both hotels’ operations, develop teams, and deliver outstanding guest experiences across two complementary locations. RBH provides the expertise, support, and platform to help you drive growth, implement innovation, and make a real impact on the business and the people who work there.

• A people‑first culture that values individuality, wellbeing, and sustainability.
• Enhanced holiday entitlement, healthcare options, and life insurance.
• Annual KPI‑driven bonus.
• Excellent training and career development opportunities across a portfolio of more than 50 hotels.
• Discounted stays and F&B offers for you, your family, and friends.

At RBH, recruitment is a two‑way journey – an opportunity to connect, explore, and decide if we’re the right fit for each other. Initial conversations may be via Teams with our Talent Acquisition Manager to discuss your experience and leadership style. Successful candidates will then meet senior leadership for a deeper discussion about your vision for both hotels.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If you require reasonable adjustments at any point in the process, please contact us.