Senior Inside Sales Representative Onsite

The Company:

Hi-Tech Fasteners, Inc. (HTF) has been a leading master‑stocking distributor of fasteners, electronic hardware and components for over 30 years. By building strategic and dependable customer and manufacturer relationships, HTF has steadily grown from a local distributor to one with an international presence and reach. Through our distribution facilities in both the United States and Canada, we strive to meet our goal of exceptional service and “delivering the parts our customers need, when they need them.”

HTF is seeking a self‑motivated and detail‑oriented experienced Senior Inside Sales Representative to maintain, grow and develop new and existing customer accounts. The duties of this position include order and quote processing for assigned customers and acting as their primary point of contact. The ideal candidate will strive to achieve daily and monthly sales goals and utilize product knowledge to effectively communicate with customers.

The ability to perform well in a high‑volume and dynamic sales environment, in a “customer first” environment is key to success in this role. This position reports to the Sales Manager.

• Develop and maintain a strong understanding of HTF’s product lines, pricing and delivery schedules.
• Generate timely and accurate quotes on industrial hardware/fasteners (i.e. source, pricing, and lead time) with appropriate follow‑up with customers.
• Process customer purchase orders in a timely and accurate manner through various sales channels (email, phone, e‑commerce).
• Work directly with assigned customers, providing timely, appropriate and accurate responses to requests and inquiries.
• Operate as the lead point of contact for all matters, specific to your accounts (pricing, delivery, quality issues).
• Identify and recommend innovative solutions based on the customer’s needs.
• Act as the primary contact for assigned key accounts, delivering exceptional customer service and responsiveness.
• Perform other duties that may be assigned.

• Excellent interpersonal, problem resolution and team building skills.
• Proven ability to multi‑task in a fast‑paced environment and manage competing priorities.
• Possess an outgoing, friendly and positive demeanor.
• Professionalism with a focus on customer service, organization, and being an overall team player.
• Able to deliver effective results, meet tight deadlines and targets.
• Eager to grow within the Company.

• Minimum of 3 to 5 years of sales or account management experience required.
• Minimum of 2+ years in the distribution/ fastener/electronic hardware industry is preferred.
• Excellent communication skills: fluency in English, both written and verbal, is required.
• Ability to handle a high volume of inbound requests from prospective and existing customers.
• Exceptional time management skills.
• Experience working with Epicor Prophet 21 or similar distribution ERP system preferred.
• High School Diploma or GED required, secondary degree preferred.

Hi‑Tech offers competitive wages and includes the following benefits:

• Base salary.
• Medical, dental and vision insurance and prescription coverage for eligible employees and their dependents.
• Paid holidays and time off.
• Participation in 401(k) Plan with Employer Match after one year of full‑time employment.
• Company paid long‑term disability insurance.
• Company paid life insurance.

Please send a resume to

Hi-Tech Fasteners, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.