Customer Service Representative 1 & 3

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

Check out a day in the life of our Motor Vehicle Division employees truly thriving! !

Job Location: Motor Vehicle Administration, HWY 89 MP 551.2, Page, AZ 86040 (Coconino County)

Posting Details: Salary: $16.04 - $18.08 | Grade: 13-16 | Closing date: 03/09/2026

Customer Service Representative 1: This is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. The role focuses on timeliness and accuracy of work products, security, and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.

Customer Service Representative 3: This position performs similar duties as the CSR 1 but requires one year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically six months). The role also focuses on timeliness and accuracy of work products, security, and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.

• Learn to process credentials and title work, examining documents and applications for accuracy, validity, and security required to meet ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
• Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Perform data entry and review.
• Administer testing, including operator knowledge and skills testing. Conduct level 1 vehicle inspections, including VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance.
• Determine, collect, and evaluate fees, using general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
• Participate in process improvement activities, including the use and application of process improvement. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service.

• Process credentials and title work, examining documents and applications for accuracy, validity, and security required to meet ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
• Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Perform data entry and review.
• Administer testing, including operator knowledge and skills testing. Conduct level 1 vehicle inspections, including VIN validation. Capture customers' photo, signature, and application information for credential eligibility/issuance.
• Determine, collect, and evaluate fees & use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
• Participate in process improvement activities. Identify potential gaps in processes and recommend solutions to gain efficiencies, reduce cost, and increase customer service.

• The knowledge or ability to learn ADOT / MVD rules, regulations, processes, and procedures.
• The ability to execute customer service principles and best practices.

• Verbal and written communication with a customer centric focus.
• Typing or using a keyboard at a rate capable of keeping pace with expected productivity.

• Adapt to and embrace a changing environment.
• Adapt to and embrace changes to processes and procedures.
• Stand or sit for long periods and work outside when necessary.
• Excel in an office environment.
• Operate a PC/computer.
• Operate proprietary MVD software and other office equipment.

CSR 1 - Entry level training position, requires no experience.
CSR 3 - One year previous MVD experience in title & registration and/or driver's licenses…