Tire and Battery Service Advisor

Position Summary

Maintains facility and sales floor safety and standards by adhering to safety policies and procedures, including regular safety sweeps, forklift and hazardous material handling requirements, and reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Presents and maintains merchandise presentation by stocking merchandise, setting up and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high-shrink merchandise.

Monitors tire and battery order status daily and assists members with installation appointments. Communicates lead time changes and order cancellations to members and suggests alternative installation or tire fitment options. Assists members with tire maintenance and repair services.

Provides expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.

Drives sales and service excellence by communicating the value of merchandise and services and collaborating across the club to promote awareness of TBC offerings and value.

Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understanding service queue types and time requirements, prioritizing service appointments, and advising the TBC Team Lead or Technicians to meet service needs.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point-of-Sale systems, phone and in-person selling techniques.

Leverages technology to enhance operations by using digital tools and handheld devices to plan sales, improve the service experience, make real-time decisions, stay informed about products and training, and encourage adoption of new tools among team members.

Serves as a brand advocate by valuing the member experience in the TBC area and modeling high-quality service and products. Develops and influences team members, identifies roadblocks, and assists in training.

Provides products and services to Members in accordance with Company policies, including assisting with purchasing and service decisions, completing vehicle service requests and tests, operating TBC equipment safely, receiving and disposing of merchandise and supplies, maintaining documentation, and handling purchases, returns, refunds, and exchanges according to procedures.

Complies with company policies, procedures, and standards of ethics and integrity by implementing action plans, using open door policy, and applying these in business processes.

Completes work assignments by prioritizing tasks, collaborating with managers, coworkers, customers, and partners, identifying deadlines, and adapting to change and feedback.

Respect the Individual
—Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected; creates opportunities for all associates to thrive and perform; helps attract the best talent.

Respect the Individual
—Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual
—Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity
—Maintains and promotes high standards of integrity, ethics, and compliance; models Walmart values to support culture; holds oneself and others accountable; supports Walmart’s regenerative goals.

Act with Integrity
—Acts in a selfless manner, remaining humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members
—Delivers results while…