Case Manager

Overview

Position: Support Services Case Manager

Department: Support Services

Reports to: Support Services Manager

Status: Non-Exempt, Hourly

Liv Well Community Health Services is a non-profit organization providing comprehensive health and support services, education, and advocacy, as related to HIV/AIDS, sexually transmitted diseases, and viral hepatitis. Quality health care is provided to persons living with HIV/AIDS or sexually transmitted diseases, support services are provided to HIV clients and their families, and prevention education and testing are provided to all clients, their families, and the community at large.

The Support Services Case Manager offers person-centered support while guiding clients through the social services and healthcare systems. The Support Services Case Manager works closely with clients to provide coordination of resources, goal-setting, and establish continuity of care through ongoing evaluation of needs and personal support systems. This position also collaborates with a multidisciplinary team to identify and eliminate barriers to care and treatment adherence.

Responsibilities

• Meeting with clients to conduct a comprehensive assessment of needs, verify eligibility for services, and introduce opportunities within the program for assistance
• Completing client enrollment into eligible programs and developing an Individualized Care Plan in collaboration with the client to secure suitable support services and assistance in alignment with the program guidelines
• Determining and providing the level of assistance as deemed by the support level, and referring emergency needs to the appropriate service area
• Arranging client-centered services in order to coordinate care plans, such as area resources, transportation to appointments, education, advocacy, and linking to external agencies for needed services
• Making regular contact with clients via phone, text, in-person, home visits, or other means to assess needs and record progress toward goals
• Creating files, inputting data, and documenting encounters appropriately
• Collaborating with a multidisciplinary team to assist in client medication adherence efforts and report status to the team
• Assisting with the development of the orientation process for new clients and facilitating such processes
• Managing the scheduling and completion of the recertification process
• Working collaboratively with external partners and funding agencies to establish a network of available external client resources
• Assist in maintaining a directory of available support services providers within Liv Well’s service area
• Ensuring compliance with quality standards, adhering to departmental goals, objectives, standards of performance, and all policies and procedures
• May assist clients with Medicaid, Medicare, insurance, and disability documentation
• Performing other duties as assigned and occasional travel as required for training, in-home visits, and clinics

Required Qualifications

• Bachelor’s degree in Social Work, Human Services, or a related field
• Two years experience in social work or a human service-related field
• Valid driver’s license and are insurable to drive Liv Well CHS’ vehicles
• Experience with basic technology and office computer programs, such as Microsoft Office Suite

Preferred Qualifications

• Master’s degree or higher in Social Work, Human Services, or a related field
• Bilingual preferred

The physical demands described here represent those that any worker must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The worker is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The worker is occasionally required to sit and stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Liv Well Community Health Services is an equal-opportunity employer. We encourage all applicants without regard to race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age, or veteran status. We are committed to creating an inclusive, diverse, and equitable workplace for all.