Director of Operations

Overview

The Director of Operations is responsible for overseeing and optimizing the day-to-day operational performance of the healthcare organization. This leader will partner closely with clinical, financial, and administrative teams to ensure efficient operations, high-quality patient care, regulatory compliance, and scalable growth. The ideal candidate brings strong healthcare operations experience, a data-driven mindset, and a collaborative leadership style.

• Lead and manage operational functions across clinical and non-clinical departments to ensure efficient, compliant, and patient-centered care delivery
• Partner with clinical leadership to improve workflows, staffing models, and patient throughput while maintaining quality and safety standards
• Develop, implement, and monitor operational KPIs related to access, utilization, productivity, patient experience, and financial performance
• Oversee staffing, scheduling, and capacity planning to align resources with patient demand
• Drive process improvement initiatives using Lean, Six Sigma, or similar methodologies
• Ensure compliance with healthcare regulations, accreditation standards, and payer requirements (e.g., CMS, HIPAA, Joint Commission)
• Collaborate with finance leadership on budgeting, forecasting, and cost-containment initiatives
• Support growth initiatives, including new service lines, locations, acquisitions, or integrations
• Lead, mentor, and develop operations managers and cross-functional teams
• Act as a key liaison between executive leadership, clinical teams, and external partners

• Bachelor's degree required;
  Master's degree in Healthcare Administration, Business Administration, or related field preferred
• 7-10+ years of progressive healthcare operations experience
  , with leadership responsibility
• Strong understanding of healthcare delivery models, clinical workflows, and regulatory requirements
• Proven experience managing multi-site or complex healthcare operations preferred
• Demonstrated success driving operational improvements and managing change
• Strong analytical skills with experience using operational and financial data to guide decisions
• Excellent communication, leadership, and stakeholder management skills

• Experience in provider-based organizations, physician practice management, hospitals, or PE-backed healthcare platforms
• Familiarity with EHR systems, revenue cycle processes, and payer contracting
• Lean, Six Sigma, or similar process improvement certification

• High-impact leadership role with visibility to executive leadership
• Opportunity to shape strategy, scale operations, and improve patient outcomes
• Competitive compensation, bonus potential, and comprehensive benefits

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients…