Director of Operations

Position Overview

The Director of Operations is responsible for overseeing and optimizing the day-to-day operational performance of the healthcare organization. This leader will partner closely with clinical, financial, and administrative teams to ensure efficient operations, high-quality patient care, regulatory compliance, and scalable growth. The ideal candidate brings strong healthcare operations experience, a data-driven mindset, and a collaborative leadership style.

• Lead and manage operational functions across clinical and non-clinical departments to ensure efficient, compliant, and patient-centered care delivery

• Partner with clinical leadership to improve workflows, staffing models, and patient throughput while maintaining quality and safety standards

• Develop, implement, and monitor operational KPIs related to access, utilization, productivity, patient experience, and financial performance

• Oversee staffing, scheduling, and capacity planning to align resources with patient demand

• Drive process improvement initiatives using Lean, Six Sigma, or similar methodologies

• Ensure compliance with healthcare regulations, accreditation standards, and payer requirements (e.g., CMS, HIPAA, Joint Commission)

• Collaborate with finance leadership on budgeting, forecasting, and cost-containment initiatives

• Support growth initiatives, including new service lines, locations, acquisitions, or integrations

• Lead, mentor, and develop operations managers and cross-functional teams

• Act as a key liaison between executive leadership, clinical teams, and external partners

• Bachelor’s degree required;
  Master’s degree in Healthcare Administration, Business Administration, or related field preferred

• 7–10+ years of progressive healthcare operations experience
  , with leadership responsibility

• Strong understanding of healthcare delivery models, clinical workflows, and regulatory requirements

• Proven experience managing multi-site or complex healthcare operations preferred

• Demonstrated success driving operational improvements and managing change

• Strong analytical skills with experience using operational and financial data to guide decisions

• Excellent communication, leadership, and stakeholder management skills

• Experience in provider-based organizations, physician practice management, hospitals, or PE-backed healthcare platforms

• Familiarity with EHR systems, revenue cycle processes, and payer contracting

• Lean, Six Sigma, or similar process improvement certification

• High-impact leadership role with visibility to executive leadership

• Opportunity to shape strategy, scale operations, and improve patient outcomes

• Competitive compensation, bonus potential, and comprehensive benefits