Clinic Receptionist

Overview

Liv Well Community Health Services is a non-profit organization providing comprehensive health and support services, education, and advocacy, as related to HIV/AIDS, sexually transmitted diseases, and viral hepatitis. Quality health care is provided to persons living with HIV/AIDS or sexually transmitted diseases, support services are provided to HIV clients and their families, and prevention education and testing are provided to all clients, their families, and the community hin the community, we strive to prevent new infections of HIV and STIs and reduce the stigma associated with these various diseases by promoting awareness, acceptance, and equality.

Position Overview

The Medical Office Receptionist will be responsible for greeting and interacting with clients, coordinating appointments, and managing the main phone system.

• Greeting patients in a polite and professional manner
• Answering phones, including routing calls, answering questions, and taking messages
• Making appointments both in-person and by phone
• Calling to remind patients of appointments or following up with details by providers
• Receiving incoming mail and preparing outgoing mail
• Stocking condoms and lobby displays
• Distributing patient paperwork and collecting insurance information and co-pay, if applicable
• Running reports and entering patient data into EHR or database
• Assisting the CNA or RN with checking in medications and obtaining lab results
• Taking minutes at meetings if necessary
• Any other duties that may evolve within this position

• You communicate clearly and do so with warmth and tact
• You are comfortable talking to people on the phone or in-person
• You pay attention to details
• You understand the importance of privacy and staying in compliance with regulations
• You see the benefit of working with diverse populations
• You take ownership of tasks and can work self-sufficiently
• You can work under pressure
• You enjoy solving puzzles and can creatively solve scheduling issues
• You are a good listener
• You enjoy helping others
• You are mission-minded and want to contribute to a larger cause

• High school diploma
• 3-5 years of progressively responsible related experience, Healthcare/Medical office setting preferred

Liv Well Community Health Services is an equal opportunity employer. We encourage all applicants without regard to race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age or veteran status. We are committed to creating an inclusive, diverse, and equitable workplace for all.