More jobs:
Job Description & How to Apply Below
We are currently seeking a Customer Care Representative who will report to the Team Coordinator Customer Care to join us as a valuable member of our dynamic Customer Care team in Padova.
Customer Service – German Speaker
We are currently seeking a Customer Care Representative who will report to the Team Coordinator Customer Care to join us as a valuable member of our dynamic Customer Care team in Padova.
How You Will Contribute
You will hold complete ownership of assigned Customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results by liaising directly with the Key account manager.
You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:
Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms.
Delivery flow management by liaising directly with Sales Execution, Logistics and Customer whilst acting as first point of contact in the event of any query or issue.
Support during sales events such as Buying days, brands/product presentations, Customer visits, etc. through active participation in both organizational preparation and live execution.
Customer master data management ensuring timely maintenance, accuracy, and completeness.
Backorders and open orders portfolio management.
You will act as Customers first point of contact in case of order to cash topics: managing and solving Customers complaints, identifying and escalating priority issues, providing to Customers all product and service information they may need.
Required Skills
Bachelor/Master’s degree in Business Administration, Economics, Finance, Supply Chain Management, or a related field.
Experience in B2B customer service environment.
Good working knowledge of Office Pack (Excel).
Fluent in German - any additional language as a plus.
Customer-oriented.
Problem‑solving attitude with strong focus on results.
Team player.
Knowledge of Incoterms and customs rules as a plus.
Experience on SAP is a preferable option.
What We Offer
A working environment built on a strong corporate culture, where you can collaborate with experienced professionals and further develop your skills.
A smart‑working mode that supports a healthy work–life balance.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×