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Job Description & How to Apply Below
Join to apply for the CUSTOMER SERVICE - FRENCH SPEAKER role at Safilo
Job Summary & Mission
We are currently seeking a Customer Care Representative who will report to the Team coordinator Customer Care to join us as a valuable member of our dynamic Customer Care team in Padova.
How You Will Contribute
You will hold complete ownership of assigned Customers’ portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results by liaising directly with the Key account manager
You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:
Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms
Delivery flow management by liaising directly with Sales Execution, Logistics and Customer whilst acting as first point of contact in the event of any query or issue
Support during sales events such as Buying days, brands/product presentations, Customer visits, etc. through active participation in both organizational preparation and live execution
Customer master data management ensuring timely maintenance, accuracy, and completeness
Backorders and open orders portfolio management
You will act as Customers’ first point of contact in case of order to cash topics: managing and solving Customers complaints, identifying and escalating priority issues, providing to Customers all product and service information they may need.
Required Skills
Bachelor/Master’s degree in Business Administration, Economics, Finance, Supply Chain Management, or a related field
Experience in B2B customer service environment
Good working knowledge of Office Pack (Excel)
Fluent in French - any additional language as a plus
Customer-oriented
Problem-solving attitude with strong focus on results
Team player
Knowledge of Incoterms and customs rules as a plus
Experience on SAP is a preferable option
What We Offer
A working environment based on a solid corporate culture, where you can confront yourself with many professionals and enrich your skills
A Smart work mode that allows you to live your best work-life balance
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Marketing, Public Relations, and Writing/Editing
Industries
Retail Apparel and Fashion
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