Junior CRM Analyst

Junior CRM Analyst position available in Paarl.

Duties and Responsibilities:

• CRM Administration & Maintenance
  • Manage day-to-day Hub Spot administration, including subscriptions, bounced contacts, and general data hygiene.
  • Maintain and optimise properties, lists, workflows, and integrations.
  • Monitor system performance and flag recurring issues or risks.

• Data Quality & Reporting
  • Conduct routine data audits, record clean-up, and deduplication.
  • Build and maintain static and dynamic lists for marketing and operational use.
  • Support basic reporting and dashboard updates and assist with imports/exports.
• Support & Training
  • Respond to ad-hoc Hub Spot requests, including troubleshooting data and automation issues.
  • Liaise with Hub Spot Support to resolve bugs or feature issues through to completion.
  • Deliver short training sessions and support onboarding on CRM tools and best practices.

• Documentation & Process Improvement
  • Maintain and improve SOPs, workflows, and internal CRM guidance materials.
  • Document system updates and changes to ensure consistent ways of working.

• Cross-System Support (Breeze Agents & Integrations)
  • Support Breeze Agent setup, maintenance, and troubleshooting.
  • Ensure Hub Spot and Breeze data flows remain aligned, accurate, and well‑documented

Requirements:

• Degree or diploma in an appropriate field of study:
  Marketing / Business / IT
• Minimum 2 years’ work experience – preferably in a sales or marketing environment
• Strong attention to detail and accuracy in data handling.
• Excellent problem‑solving and communication skills.
• Proficient in Microsoft Excel or Google Sheets for data manipulation.
• Comfortable working cross‑functionally and handling multiple requests simultaneously
• Experience with marketing automation or customer data platforms.
• Familiarity with data cleaning and management tools.
• Understanding of contact lifecycle stages, subscription preferences, and segmentation principles.
• Previous experience supporting staff with training or documentation