Pharmacy Technician​/Pharm Tech Apprenticeship

Overview

Our pharmacy technician positions have transformed from a transaction-based environment to a patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will be front and center—interacting with customers and developing strong patient relationships. Pharmacy is the core of our business, and our technicians have access to the tools and support—including the latest technology—to grow their careers.

Walgreens is proud to offer an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship provides an entry point to a career in health care, guiding you toward becoming a Pharmacy Technician Certification Board (PTCB) certified technician and helping you maintain a high level of skill in the pharmacy care industry. It equips you with a nationally recognized, portable credential to advance your career.

Whether you are new to working in pharmacies or an experienced Pharmacy Technician, apply now. Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources in our program provide foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.

• In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy and assist with other Pharmacy Department duties per Company policies and procedures.
• Use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assist with and coach other technicians in operating pharmacy systems and cashiers in the operation of the pharmacy cash registers.
• Model and deliver a distinctive and delightful customer experience.

• Engage customers by greeting them and offering assistance with products and services. Resolve issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Develop strong relationships with most valuable customers.

• Under the supervision of the pharmacist, assist in the practice of pharmacy in accordance with state, federal, and company policy; review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information, ensuring accuracy, filling prescriptions by retrieving, counting, and pouring medications, verifying accuracy, and checking for possible interactions. Assist pharmacists in scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and adhere to Company policies and the Quality Improvement Program.
• Adhere to Good Faith Dispensing policies during all applicable prescription dispensing activities.
• Register all related sales on the assigned cash register, handle cash as required, and assist customers to locate products.
• Handle routine telephone calls, including those to physicians.
• Process (correct and resubmit) manual claims for third-party prescription services in a timely, efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager.
• Assist and support Pharmacy Department inventory management activities, including ordering, unpacking, and storing shipments. Maintain knowledge of asset protection techniques and file claims for overages, shortages, order errors, or damaged Rx drugs.
• May assist the pharmacist in administering clinical services, including the collection and labeling of samples, and assist coordination of clinical services, Walgreens healthcare clinics, and external providers.
• Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with local medical professionals through medical provider detailing and outreach to health groups, retirement homes,…