Team Leader, Retail

Team Leader – Central Network Retail Group, LLC (CNRG) Summary

The Team Leader has the responsibility for all store activities in the absence of salaried store management. A Team Leader must exemplify the company’s culture through the execution of the Mission and Values. Additionally, a successful Team Leader will demonstrate aggressive customer service at all times, effectively lead all store associates, and is responsible for total store operations in the occasional absence of salaried store management.

A Team Leader must develop expertise in company culture, merchandising, shrink control and operational aspects of the store and continuously focus on career development toward senior management. A successful Team Leader must become knowledgeable of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the business. A Team Leader is a role model, a leader and problem-solver, who must manage his or her time to help achieve budgeted store goals.

A Team Leader is responsible for instilling CNRG’s Mission and Values in all associates and ensures the entire store operates according to CNRG’s operational guidelines.

• Exemplify and ensure CNRG’s Mission and Values remain forefront in daily business as well as keeping all associates informed as to store and company expectations and news
• Ensure aggressive customer service is defined to associates and demonstrated as part of total store operations to exceed customer expectations
• Supervising other associates as assigned
• Maintaining a high level of enthusiasm, commitment, and energy, and motivating other associates to do the same
• Providing appropriate solutions to customers questions
• Keeping up-to-date on all current programs, company procedures, and communicating them to all team players
• Properly coordinating merchandise orders to keep up with sales trends and customer demand
• Completing cycle counts in a timely manner and reconciling any inventory discrepancies
• Demonstrating leadership and adhering to CNRG’s Mission, Vision, and Values
• Training all incoming new associates in product knowledge, selling skills, and customer service
• Maintaining the appearance of the sales floor and stock areas to include stocking product
• Creating merchandise displays to improve sales and ease of shopping
• Working with other associates in order to complete tasks and achieve budgeted goals
• Cleaning the store and exterior areas of the facility
• Helping identify and correct safety problems or hazards
• Completing price shops and price changes in a timely manner
• Must be certified in all areas in the store to include but are not limited to inside and outside forklifts, DOT, gate, receiving and service desk
• Other functions as assigned by her/his supervisor

• Demonstrated leadership and problem‑solving skills
• Ability to manage with limited supervision
• Strong oral and written communication skills for effective interaction with customers, vendors, and associates
• Understanding of aggressive customer service and team orientation
• Management and organizational skills
• Ability to understand and interpret data presented in statistical or numerical form and use it in assessing and coordinating merchandise and store operations in the absence of salaried management
• Detail oriented and able to handle multiple tasks in a fast‑paced environment
• Physical capability to climb ladders, reach, bend, twist, kneel, lift up to 50 lbs., handle large oddly‑shaped items, and stock items in overhead areas
• Flexible schedule availability, including weekends, evenings, and holidays

• All levels of employment enjoy a fantastic employee discount
• 401(k) with employer match
• Employee Assistance Program
• Part‑time benefits include Vision, Dental, Critical Illness, and an Accident plan
• Full‑time benefits include Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, and Will preparation services

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industry: Retail

CNRG, Inc. complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.