2nd Line Support Engineer

Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service?

We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers.

In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you.

Job Title:

2nd Line Support Technician
Salary: £35,000 - £40,000

Location:

Redhill (own transport essential due to location)

Benefits:

• 22 days annual leave, rising to 25 (accruing a day per year)
• Performance-based bonus
• Company laptop
• Training opportunities
• Frequent team social events

Day-to-Day Responsibilities

• Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests.
• Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary.
• Develop strong working relationships with customers and third-party partners.
• Contribute to Project Work & new customer on-boardings when required.

What You’ll Bring

• Gained experience of working within an MSP or similar environment, for a minimum of two/three years.
• Possess a good understanding of Microsoft Windows based technologies (i.e. Active Directory), Servers (i.e. Hyper‑V, VMware, Dell), Virtual Desktop (i.e. Citrix, RDS)
• Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site).
• Exceptionally well organised person, with an eagle eye for detail.
• Superb communication skills, both verbal and written. A believer in the art of communication.
• Comfortable with working some (paid) overtime periodically, as is the nature of working within IT.
• Harbour a natural curiosity and passion for technology.