Compliance and Risk Officer

Genistar is one of the fastest growing financial services companies in the UK. We are dedicated to educating families about their financial choices.

When we started the company in 2007, with the focus of serving others, we chose the name Genistar. ‘Gen’ came from the word Genesis for creation, and we chose the word ‘star’ to represent leadership. Real leadership is about serving others.

Genistar is a professional company regulated by the Financial Conduct Authority (FCA). We do not offer advice, but instead we offer education and guidance for individuals to make the right choices.

Visit:

Full‑Time

Caterham

£38,000 - £43,000

The Compliance & Risk Analyst supports Genistar’s Governance, Risk and Compliance (GRC) framework through high‑quality investigative support, MI reporting, data analysis and Field monitoring. The role enhances our regulatory oversight, conduct, supervision and fraud‑related risks, with a strong focus on Consumer Duty, sales conduct and customer outcomes. You will provide insight that enables effective decision‑making, early risk identification, and strong assurance to senior management and the Board.

• Interpret data to support the Compliance Monitoring Plan, including sampling and thematic reviews.
• Assist in identifying conduct, operational and emerging risks across representative and customer journeys.
• Liaise with Representative field liaison to gather insight information.
• Provide training and remediation support for Field members.
• Track key risk indicators (KRIs) linked to risk appetite, escalating breaches or concerning trends.
• Support third party investigation/review requests.

• Analyse breach/incident patterns to identify themes and contributing factors.
• Provide statistical insights on materiality, frequency and potential regulatory impact.
• Support development and monitoring of action plans and remediation activity.

• Support preparation of risk and assurance reports.
• Assist in assessing adherence to internal policies, regulatory requirements and industry standards.
• Provide data for regulatory reporting, FCA requests, thematic reviews and Consumer Duty MI.

• Conduct investigations into potential misconduct, fraud, data manipulation or process failures.
• Perform pattern detection, outlier and behavioural analytics to identify high‑risk activity.
• Prepare clear investigation summaries including findings, evidence and recommended actions.

• Source, clean and validated data from multiple systems (CRM, policy data, complaints, training, commission data, activity logs).
• Work with IT and relevant teams to address data quality issues at root cause.
• Support Field with performance metric reviews and development requirements.
• Work with third parties to review contractual performance metrics.

• Produce accurate, timely Compliance MI for Senior Management.
• Develop and maintain dashboards covering:
  Sales conduct indicators;
  Persistency and cancellation trends;
  Consumer Duty outcomes;
  Complaints and breach metrics;
  Representative performance and risk indicators;
  Training and competency data.
• Identify trends, exceptions and emerging risks and elevate appropriately.

• Strong analytical skills; proficiency in Excel essential; SQL/Power BI desirable.
• Ability to interpret complex datasets and identify anomalies.
• Understanding of FCA frameworks including Consumer Duty, Conduct Risk, Financial Promotions, SYSC and complaints handling.

• High integrity and commitment to confidentiality.
• Strong attention to detail and accuracy.
• Curious, analytical mindset with strong problem‑solving capability.
• Clear communication skills, able to present findings to non‑technical audiences.
• Comfortable providing constructive challenge.

• Awareness of customer outcomes within a non‑advised model.
• Understanding of how data informs governance, culture, conduct and risk oversight.
• Sound judgement with appropriate escalation.