Customer Service Representative

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences so there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today we are reinventing parking to deliver checkout‑free experiences anywhere you go, giving you back your most valuable asset—time.

Pay Rate is $16.00 per hour.

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Assists customers in making payment to fully automated revenue control equipment
• Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
• Assists in the management of the day‑to‑day activities of the assigned location
• Monitors parkers in pay‑in lanes
• Makes every customer interaction a moment that matters through friendly and professional conduct
• Willing to assist customers that have forgotten where they parked their vehicle
• Performs other necessary functions as assigned
• Conducts garage and facility audits as required by management
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct
• Makes change (if required) for customers before transactions
• Quotes rates for parking services
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily
• Resolves customer complaints independently or with the aid of a supervisor
• Answers telephone in a prompt and courteous manner (if required)
• Maintains cleanliness of facility and picks up trash in the surrounding area
• Presents themselves professionally (neat appearance and in uniform) at all times while at work
• Arrives to work on time for scheduled shifts
• Completes any other duties that may be assigned by the supervisor

Education Required: High School Diploma or an equivalent combination of experience and education.

Experience

Required:

Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability to Work: May include 2nd shift, 3rd shift and/or week‑ends.

License Requirement: Valid state‑issued driver’s license if needed to drive company vehicle on business.

Mathematical

Skills:

Ability to add, subtract, multiply and divide, make change.

Language

Skills:

Ability to read, write and interpret English; present information to customers and supervisors.

Reasoning Ability: Apply common sense understanding to carry out detailed written or oral instructions.

Adaptability: Adapts to changes, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Other

Skills and Abilities:

Use of clock, calculator, credit card machine; maintain pleasant demeanor on telephone and with public; respond to customer problems; proactive with strong personal drive; willing to work flexible schedule.

• The noise level is usually moderate to loud.
• Exposure to vehicle emissions is moderate to high.
• Exposure to extreme hot/cold temperatures is moderate to high.
• Work environment is subject to all weather conditions.
• Exposure to bright sunlight and nighttime working conditions is high.

The employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required include close vision.

SP+ is an equal opportunity employer committed to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

SP+ is committed to comply with all federal and state laws related to the right to work.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion.

US‑MD‑OXON HILL

Entry level

Part‑time

Other

Facilities Services

Referrals increase your chances of interviewing at SP+ (SP Plus) by 2x.