Factory GM – KKD Oxnard – Riverpark; Oxnard, CA

Pay Range: $20.00 – $30.00

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

A Factory Store General Manager is responsible for overall daily operations which includes, but are not limited to overseeing all aspects of production, sales, facilities management, ordering, processing and human resources. Essential functions are “Creating Magic Moments” for our guests while driving sales with a detailed plan to grow the business and managing costs. Additionally, the Factory store General Managers have the additional responsibility of producing product and managing a larger staff to accommodate the needs of tunnel oven stores in addition to the front retail location.

The Factory Store General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products, managing proper production orders to ensure adequate product levels to prevent outages, minimize waste, control food cost, maintain high food quality standards in both the Factory Store as well as the Tunnel Oven store(s) they support.

• Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• Serving as a role model for customer-first behaviors according to company standards
• Building a team of customer-focused employees through coaching and performance management
• Handling difficult customer situations professionally
• Handling any customer complaints/concerns
• Responding to customer inquiries on a timely basis
• Ensuring all products meet Krispy Kreme quality standards
• Conduct store tours
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Create appropriate atmosphere including lighting, music and temperature levels

• Supervising store operations
• Review Krispy Kreme Audits and Mystery shops and make appropriate adjustments
• Ensuring all of the store’s physical property is in good condition
• Conducting or delegating opening and closing responsibilities
• Review information and communicate daily in Management log book

• Directing and managing store sales efforts, which may include Hot Light times, store operating hours, retail sales, fundraising and suggestive selling
• Achieving business plan objectives and profitability according to store operating plan and established financial goals

• Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance
• Make timely and accurate production calls to prevent outages and minimize waste
• Review Fundraising orders and Tunnel Store orders daily
• Research current industry trends, seasonal events, weather concerns and effect changes accordingly
• Understanding the production process and maintaining a schedule that guarantees high quality and output
• Understanding and implementing store quality control procedures
• Inspecting, troubleshooting, and assessing any production or equipment problems

• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR’s, etc.
• Complete safety certification on walkie stackie or forklift equipment
• Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

• Overseeing proper upkeep of store facility and equipment

• Ensure proper food storage according to standard operating procedure and adhere to sanitation guidelines as prescribed by standard state, city and county code.
• Perform and train proper Lock out/Tag out procedures
• Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
• Interview, hire, document, train and supervise all Team Members while maintaining appropriate staffing levels.
• Build a team of customer-focused employees that foster teamwork
• Demonstrate leadership in employee development
• Communicating to store employees and…